How do I get rid of the exclamation mark in iTunes?

Quick Answer

The exclamation mark in iTunes typically indicates that a song or album file cannot be located. Here are some common ways to get rid of the exclamation mark in iTunes:

  • Go to Preferences > Advanced and make sure the iTunes Media folder location is set correctly
  • Consolidate your library togather any missing files in one place
  • Deactivate and reactivate iCloud Music Library
  • Delete the song or album with the exclamation mark and re-add it
  • Check the file path for special characters that iTunes can’t handle

What Causes the Exclamation Mark in iTunes?

The most common causes of the exclamation mark in iTunes are:

  • The file has been moved or deleted outside of iTunes
  • The iTunes media folder location has changed or is set incorrectly
  • There are special characters in the file path iTunes can’t handle
  • The iTunes library file is corrupted
  • There are permission issues with the files or folders

iTunes uses the exclamation mark icon to indicate that it can no longer find the file at the original location it has stored in its library database.

This usually happens when you delete music files outside of iTunes, move files to a new location, change drive letters or rename files/folders, etc. iTunes then loses track of where the file is actually located even though it still has an entry for it in its library.

How to Fix the Exclamation Mark in iTunes

Here are the top solutions for getting rid of the exclamation mark icon in iTunes:

1. Check and Update iTunes Media Folder Location

First, open your iTunes Preferences by going to iTunes > Preferences on Windows or iTunes > Preferences on a Mac.

Go to the Advanced tab and look for the current iTunes Media folder location. This is where iTunes expects to find your music files.

If the location looks incorrect, point it to the correct folder where your files are now stored. You may have moved your iTunes Media folder, changed hard drives, migrated to a new computer, or renamed folders, which causes iTunes to lose track of the files.

Updating the iTunes Media folder location will often fix exclamation marks. Just be sure this matches where files are actually kept now.

2. Consolidate Your Library

Consolidating your library gathers any files iTunes can’t find all together again. Here’s how:

1. Go to File > Library > Organize Library.

2. Check the Consolidate files box.

3. Click OK.

iTunes will copy any files it can’t find into the iTunes Media folder so it has the complete set again centralized in one place. This resolves the exclamation marks for missing files.

3. Deactivate and Reactivate iCloud Music Library

If you use iCloud Music Library, the exclamation mark can indicate matching or download issues from iCloud.

To re-match your files, you can turn off then on iCloud Music Library:

1. Turn off iCloud Music Library in Preferences.

2. Go to File > Library > Update iCloud Music Library.

3. Turn iCloud Music Library back on in Preferences.

This will re-match and re-download your music from iCloud, fixing any exclamation errors.

4. Delete and Re-Add the Files

If the above steps don’t work, deleting the items and re-adding them can resolve exclamation marks:

1. Locate the files in Finder or Windows Explorer and make sure they are not corrupted.

2. Delete the song/album/artist from your iTunes library.

3. Drag the files directly back into your library again to add them.

This gives iTunes a fresh start in managing them instead of trying to track down the missing files.

5. Check for Special Characters

Finally, in some cases special characters like slashes in the file path can cause issues.

To check, find the file in Explorer/Finder and note the directory and file name. If there are any special characters like:

  • /
  • \
  • :
  • *
  • ?
  • <
  • >

Try renaming the file/folder to remove these characters and see if it resolves the exclamation icon issue.

Fix iTunes Library Corruption

In some cases, exclamation marks may be caused by iTunes library database corruption rather than individual missing files.

If you’ve tried the usual steps without success, you may need to recreate your iTunes library to fix the issues.

Here are steps to rebuild your library:

  1. Create a new empty iTunes library file – Go to File > Library > Create Library.
  2. Export your music from original library – Go to File > Library > Export Library and save the XML file.
  3. Import the export XML file into new library – Go to File > Library > Import Playlist and select the XML file.

This will import your music from scratch into a brand new database, avoiding any corruption or issues from the old one.

Prevent Exclamation Marks in the Future

To avoid exclamation marks coming back later, be careful how you manage your music files:

  • Don’t delete files outside iTunes. Always use Delete from Library if removing music.
  • Don’t move files from their original location without telling iTunes.
  • Back up your iTunes library and media folders regularly.
  • Avoid renaming files or folders.
  • Don’t use special characters in names that iTunes may not handle well.

Following these best practices will ensure iTunes can keep smoothly tracking your music in the future.


Exclamation marks or exclamation points in iTunes are generally easy to fix once you identify the cause – whether it’s incorrect media folder location, missing files, iCloud matching issues, corruption, or problem file names.

Using the solutions outlined, you should be able to resolve those pesky exclamation marks and continue enjoying your music in iTunes. Just be careful when managing your library outside of iTunes, and validate your settings to avoid the issue coming back again later.

Cause Solution
Incorrect media folder location Check and update the iTunes Media folder path in Preferences > Advanced
Missing files Consolidate library to gather files, re-add missing items
iCloud matching issues Turn off and on iCloud Music Library to re-match
Corrupt library Create new library and import old files
Problematic file names Rename files/folders with special characters

Additional Troubleshooting Tips

Here are some additional things to try if the usual solutions don’t resolve the exclamation mark:

  • Restart your computer and test iTunes again
  • Update to the latest version of macOS or Windows
  • Update to the latest version of iTunes
  • Try a different USB cable if on mobile device
  • Reinstall iTunes completely
  • Disable and re-enable iCloud Music Library

For advanced troubleshooting, you can also try creating a new user account and testing if the exclamation mark appears there as well. This helps isolate whether the issue is limited to your user profile or exists at an operating system level.

Some users have also reported exclamation marks fixed by doing a clean install of their OS (after backing up data of course). As a last resort, that is an option if you continue experiencing unresolved exclamation marks.

Hopefully with the right troubleshooting, you’ll get iTunes back to smoothly managing your media library once again. Just take care when making changes outside iTunes, keep backups, and validate your settings. Addressing exclamation marks proactively will save you headaches down the road.