What is error 27 on ipod touch?

Error 27 on the iPod touch indicates that the device is having issues connecting to the iTunes Store. This error typically appears when trying to download apps, music, movies, or other content from the iTunes Store.

What causes error 27 on the iPod touch?

There are a few potential causes of error 27 on the iPod touch:

  • Outdated version of iOS – An older version of the iOS operating system may have compatibility issues connecting to the current iTunes Store.
  • Connectivity issues – Problems with your internet connection, such as a weak WiFi signal, can prevent the iPod from connecting to the iTunes Store.
  • iTunes Store authentication problems – Issues with your Apple ID account, such as an incorrect password, can cause error 27.
  • Corrupt software – Corrupted operating system files or apps on your iPod may be causing connectivity problems.

How to fix error 27 on the iPod touch

If you encounter error 27 on your iPod touch, there are a few troubleshooting steps you can take to try and resolve it:

  1. Check for iOS updates – Open Settings > General > Software Update on your iPod and install the latest available iOS version. Keeping your operating system up-to-date fixes many bugs.
  2. Check network connection – Make sure you have a strong WiFi or cellular data connection on your iPod. Slow/unreliable connections commonly cause error 27.
  3. Sign out and back into the iTunes Store – Open Settings > iTunes & App Store > Apple ID > Sign Out. Then sign back in with your account details. This resets your store authentication.
  4. Check account password – Make sure you’re using the correct Apple ID password when signing in to the iTunes Store. If you’ve changed your password recently, update it.
  5. Disable VPNs/proxies – VPNs and proxies can interfere with your device’s ability to connect to the iTunes Store. Temporarily disable them.
  6. Reset network settings – Go to Settings > General > Reset > Reset Network Settings. This clears any problematic network configs.
  7. Delete and reinstall problematic apps – Apps that are not working properly may be causing connectivity issues. Delete and reinstall them.
  8. Factory reset iPod – As a last resort, you can back up your iPod and then restore it to factory settings via Settings > General > Reset > Erase All Content and Settings.

Getting help with error 27

If you still encounter error 27 after trying the troubleshooting steps above, you may need to contact Apple for assistance. You can get help from Apple using the following methods:

  • Visit the iTunes Support page and search for error 27. Apple may have more specific troubleshooting advice.
  • Start a live chat session with Apple Support and explain you are getting error 27. They can run diagnostics and suggest fixes.
  • Make a Genius Bar appointment at an Apple Store. Technicians can run tests on your iPod and replace components if needed.
  • Call Apple Support. Explain the error 27 issue over the phone so they can advise you on a solution.

Preventing error 27 on the iPod touch

Once you resolve error 27, there are a few best practices you can follow to avoid it happening again in the future:

  • Keep your iPod updated – Install iOS updates as soon as they become available to get the latest bug fixes.
  • Back up regularly – Back up your iPod to iCloud or iTunes often, so you always have a working backup if you need to reset the device.
  • Use a stable internet connection – Only use trusted WiFi networks or fast LTE when you need to download content to avoid connectivity issues.
  • Don’t jailbreak – Jailbreaking can cause stability issues and connectivity problems with the iTunes Store.
  • Monitor your apps – Check for app updates often and delete any apps that you are having problems with.

Following these tips will help minimize any software issues that could interfere with connectivity to the iTunes Store and cause error 27.


Error 27 is a common connectivity problem that prevents iPod touch devices from accessing content on the iTunes Store. It is usually caused by software-related issues like an outdated iOS version, network problems, Apple ID authentication failures, or corrupt apps. Troubleshooting steps like updating iOS, checking network connections, resetting the iPod, and reinstalling apps can typically resolve error 27. Preventative measures like regular backups, staying updated, and using stable networks will help you avoid the error in the future. If the problem persists, Apple Support can run diagnostics and advise you on a solution.

Cause Fix Prevention
Outdated iOS version Update to latest iOS version Install iOS updates promptly
Network connection issues Check/reset network settings Use stable WiFi or cellular data
iTunes Store sign-in problems Sign out/in to iTunes Store Verify Apple ID password
Corrupted apps/software Delete and reinstall apps Monitor apps for issues

This summarizes the main causes of error 27, along with troubleshooting fixes and preventative measures you can take. Let me know if you need any clarification or have additional questions!

Frequently Asked Questions

Why does my iPod say error 27 when trying to download apps?

Error 27 when trying to download apps on an iPod usually indicates an issue connecting to the iTunes Store. The most common causes are an outdated iOS version, problems with your Apple ID/password, unstable internet connection, or corrupted software files.

Does error 27 mean my iPod is broken?

Not necessarily. Error 27 does not typically indicate a hardware issue. It is usually caused by a software or network connectivity problem. Trying troubleshooting steps like updating iOS, resetting network settings, signing out of your Apple ID, deleting/reinstalling apps, or factory resetting can often resolve error 27 without requiring hardware repair.

Why does my iPod say access to iTunes Store is not allowed when I get error 27?

This specific message usually appears if there is an issue with your Apple ID authentication when connecting to the iTunes Store. The iPod is unable to verify your account details, so access is denied. Signing out of your Apple ID and back in again, or resetting your account password, will often resolve this part of error 27.

How can I get error 27 fixed if resetting my iPod didn’t work?

If factory resetting your iPod failed to resolve error 27, contact Apple Support directly. They can run remote diagnostics, check for underlying iOS issues, and advise if bringing your device to the Genius Bar is recommended. A technician can then evaluate your iPod and replace any faulty components that may be causing persistent error 27.

What should I do if error 27 appears when syncing my iPod with iTunes?

If error 27 only appears when syncing your iPod with iTunes on a computer, first make sure you have the latest iTunes version installed. Also try disconnecting/reconnecting your iPod, restarting your computer, and using a different USB cable. Network issues can also interfere with syncing, so check your internet connection. If it still doesn’t work, you may need to reset and restore your iPod via iTunes.

Other Common iPod touch Errors and Fixes

In addition to error 27, there are a few other common error codes and issues that may appear on the iPod touch:

Error 4005

This indicates a problem with the network connection. Try toggling Airplane mode on/off to reset the connection. Also make sure WiFi and Bluetooth are turned on if needed.

Error 9006

Error 9006 means the iPod software could not be restored. This is often caused by a faulty USB cable. Try a different cable and USB port.

Apps crashing or freezing

Apps that constantly crash likely have corrupted data. Delete and reinstall the problematic apps. Updating iOS can also improve stability.

Can’t sync music/photos

Double check that syncing is enabled properly in iTunes if selected content won’t copy to your iPod. Restarting your device and computer may help. Reauthorizing the computer can also fix sync issues.

Slow performance

An overloaded iPod with too much data can cause lagging. Try deleting unused apps and media to free up storage space. Disabling background app refresh and reducing animations may also help.

Battery drains quickly

Too many apps running in the background will drain the battery faster. Close out apps you aren’t using and turn off Background App Refresh. Letting the battery run down completely then recharging can also help calibrate it.

Understanding the most common iPod touch errors and fixes will help you quickly troubleshoot should issues arise. Apple’s support site and technicians are also great resources if you encounter persistently unresolved errors.

Additional iPod touch Troubleshooting Resources

Here are some additional resources that provide useful iPod troubleshooting and repair information:

Leveraging these additional iPod troubleshooting resources, Apple’s own support, and the fixes outlined in this guide will help you get a malfunctioning iPod touch working again.