Why does iTunes say purchased but not in library on iPhone?

There are a few potential reasons why you may see items in your iTunes purchase history that don’t show up in your iPhone library:

Music or other media not downloaded

Even if you’ve purchased a song, album, movie, etc. on iTunes, it doesn’t automatically download to your devices. You still need to manually download purchased content to your iPhone in order to have it in your on-device library. So if you see “purchased” items in your iTunes account that aren’t on your iPhone, it’s likely because you haven’t downloaded them yet.

Items removed from iPhone library

If you’ve ever manually removed content from your iPhone by swiping left on the item and selecting “Delete”, then it will still show up as purchased in your iTunes account but will no longer be present in your iPhone library.

Device sync issues

Sometimes syncing issues between iTunes and your iPhone can cause purchased items to show up in one place but not the other. Things like sync corruption, incomplete syncs, or changes made on one device before the last sync can cause the libraries to become out of sync.

Account sharing

If you share an iTunes account with other people (like family sharing), then purchases they make will show up in your purchase history even if you have not downloaded them to your own device. So you may see some “purchased” content that was bought by someone else on the shared account.

Troubleshooting Tips

If you are missing purchased iTunes content on your iPhone, here are some troubleshooting steps to get it showing properly in your device library:

Check download status on iTunes

Open iTunes on your computer and go to your Library. Find the missing content and check its download status. If there is a cloud icon next to it, that means it hasn’t been downloaded yet – simply right click on it and select “Download” to get it onto your device.

Try downloading directly to iPhone

You can also try downloading the missing content directly to your iPhone rather than going through iTunes. Open the iTunes Store app on your iPhone, go to your account and tap on “Purchased”. Find the missing item and tap the cloud download icon to download it directly.

Enable automatic downloads

To prevent this issue in the future, make sure automatic downloads are enabled so any new purchases will be sent to your device. In Settings > iTunes & App Store, turn on “Music” and “Downloads”. Newly purchased songs, albums, apps, etc will now automatically download without you having to manually do it.

Authorize computer

If you have a new computer you want to sync with, make sure you authorize it using the same Apple ID used to purchase the missing content. This will link its iTunes library with your purchase history.

Check account on computer & iPhone

Open iTunes on your computer and go to Account > View My Account to confirm it is logged into the same iTunes account as on your iPhone. Then on your iPhone, go to Settings > iTunes & App Store and make sure you’re signed into the same account.

Restart devices

Sometimes restarting your iPhone and computer can help resolve temporary glitches that may cause purchased items to not appear properly.

Update iOS and iTunes

Make sure you’re running the latest versions of iOS on your iPhone and iTunes on your computer. Older versions can sometimes cause syncing and download issues.

Disable and re-enable iTunes Match

If you use iTunes Match, try turning it off and back on again. On your iPhone go to Settings > Music and toggle off iTunes Match, then turn it on again. This can help re-sync your libraries.

Reset sync history

If your libraries are really out of sync, you can try resetting the sync history between your computer and iPhone which forces a fresh sync and re-download of purchased content. In iTunes, go to your iPhone icon and click Summary > Reset Sync History.

Restore from backup

As a last resort, you can reset your iPhone to factory settings then restore from a backup which will completely re-sync your device and iTunes libraries. Make sure you have an up to date backup first!

Why Does This Happen?

There are a few reasons you may end up with purchased content that doesn’t make it to your iPhone library:

Forgetting to download

It’s easy to forget to manually download new purchases from iCloud. iTunes doesn’t automatically push all purchased items across all devices, so downloads are required.

Accidental deletions

Sometimes users will accidentally delete content from their iPhone which removes it from the local library, even though it’s still available in the cloud purchase history.


If a sync gets interrupted or fails to complete properly, it can cause device libraries to become out of sync with each other and iTunes purchase history.

Software bugs

In some cases, bugs or glitches with iTunes and iCloud can fail to properly sync purchased content across devices as expected. Resetting and updating usually resolves this.

Confusion with account sharing

On shared iTunes accounts, purchases are pooled together, so you may expect something downloaded when in fact another family member purchased it.

Storage limitations

Your iPhone may choose not to automatically download certain purchased content if your storage space is full and there isn’t room to save it locally.

Best Practices to Avoid Issues

Here are some tips to make sure all your purchased iTunes content syncs properly in the future:

Enable automatic downloads

Go to Settings > iTunes & App Store and turn on automatic downloads for music, apps, books, etc. This ensures purchases automatically appear across devices.

Use Library view in iTunes

Use Library rather than Store view to manage your media and see what’s downloaded vs needs downloading.

Check download status

Periodically review your Library for items with cloud icons that indicate the item still needs downloading before it’ll sync to devices.

Monitor storage space

Make sure you have sufficient free storage on your iPhone, otherwise automatic downloads of newly purchased content may fail.

Keep software updated

Install the latest iOS and iTunes versions to ensure maximum compatibility and stability for syncing purchases across devices.

Use a single Apple ID

Always sign into the same Apple ID on all devices to maintain a unified purchase history and downloads.

Create separate user accounts

If sharing an iTunes account with family, set up Apple Family Sharing and separate user accounts to avoid purchase confusion.

Backup regularly

Backup your iPhone to either iCloud or iTunes regularly to preserve a copy of your library. This provides a safety net if you ever need to restore.


Items showing as purchased in iTunes but not appearing on your iPhone are usually caused by sync failures, accidental deletions, or forgetting to manually download new purchases. Following best practices like enabling automatic downloads, monitoring your storage, updating your software, and regularly backing up can help minimize these issues. If your libraries do become out of sync, resetting and restoring your iPhone in iTunes should get them realigned. With a few proactive troubleshooting steps, you can keep all your purchased content properly accessible across all your devices.