Why is my hard drive plugged in but not working?

There are a few common reasons why your hard drive may be plugged in but not working properly:

Faulty USB Cable

If you are connecting your hard drive using a USB cable, the cable itself could be damaged. Try connecting the hard drive with a different USB cable that you know is working properly. Faulty or damaged USB cables are one of the most common reasons external hard drives won’t connect or show up.

Not Getting Enough Power

External hard drives need power to operate. If your hard drive is not getting enough power from the USB port, it may spin up but then quickly shut down. Try connecting it to a different USB port on your computer. Avoid low power ports like those found on keyboards or monitors. You can also try using a Y-cable which draws power from two USB ports instead of one.

Drive Not Recognized in Disk Management

External hard drives should show up in Disk Management on a Windows PC. Here you can check if the drive is detected, if it has a drive letter assigned, and if the partition is healthy. If it is not showing up in Disk Management, try disconnecting and reconnecting the drive. You can also try assigning a drive letter manually in Disk Management.

Outdated Drivers

Having outdated motherboard drivers or USB drivers can prevent external drives from working properly. Go to Device Manager, find any devices with yellow exclamation icons, and update their drivers. Reboot your computer after updating the drivers.

Damaged File System

If the file system on your external drive becomes damaged, your computer may not be able to access it. You can try running CHKDSK or a disk repair utility to check the drive for errors and attempt to fix any issues with the file system.

Drive Failure

If none of these solutions fix your external hard drive, the drive itself may be dead or damaged. Listen closely to the drive when you plug it in. If you hear any clicking noises, that is a sign that there is a mechanical problem with the drive. At this point, you will need to contact a data recovery service to retrieve your data, and then replace the damaged drive.

How to Prevent External Hard Drive Issues

Here are some tips to help prevent problems with external hard drives in the future:

  • Be gentle – don’t drop or jostle external drives as the components are delicate
  • Disconnect safely – use the “Safely Remove Hardware” option before unplugging
  • Limit heat exposure – don’t leave drives in hot cars or direct sunlight
  • Watch the cable – inspect the cable for damage and replace if needed
  • Keep up with maintenance – periodically scan drives for errors
  • Consider cloud backup – store important data redundantly in the cloud

Recovering Data from a Non-Working Drive

If you have important data on the external drive that is not showing up, don’t panic. Here are some options for recovering data from a drive that is not working properly:

Try a different USB port, cable, or computer

As discussed above, sometimes simply using a different USB port, cable, or connecting it to another computer can allow you to access the drive again temporarily. You can then recover your data from the drive.

Use data recovery software

Specialized data recovery software may be able to access drives that won’t open through normal means. Examples include Disk Drill, Recuva, and Stellar Data Recovery. These programs can scan the drive and reconstruct damaged or deleted files.

Remove the drive from its enclosure

If the drive is not visible at all to your computer, you can try removing it from its external enclosure and connecting it directly inside a desktop computer using SATA. This allows you to access the drive directly rather than relying on the USB connection.

Send to a professional recovery service

For difficult drive problems or valuable data that you cannot afford to lose, a professional data recovery service is the best option. Experts have access to specialized tools and clean room facilities to repair and recover data from failing drives.


An external hard drive not working can be caused by connection issues like a faulty cable, insufficient power, or outdated drivers. Trying different cables, ports, and computers could help get it working again temporarily. For drives with physical damage or serious file system problems, you may need professional data recovery. Following drive care best practices can help avoid these issues in the future.