Recovering data from a broken or damaged iPhone is often possible, but depends on the extent and type of damage. Apple Stores and Apple Authorized Service Providers have some capabilities to recover data, but options are limited compared to professional data recovery services.
Can Apple Store recover data from water damaged iPhone?
If an iPhone is water damaged, Apple can attempt data recovery but there are no guarantees. The level of water damage and how quickly the phone is brought in can impact chances of data recovery.
Apple’s standard diagnostic tools can read data from functional parts of the phone, even if the screen is damaged. This allows them to potentially recover data and transfer it to a new device.
However, if components on the logic board have been corroded from water, data recovery becomes extremely difficult or impossible for Apple. In these cases, professional data recovery services using advanced tools have better chances of salvaging data.
Can Apple Store recover data from broken screen or display?
If the iPhone screen is cracked or display isn’t functioning, Apple can typically recover data as long as the logic board remains intact.
Apple technicians will boot the iPhone into recovery mode and run diagnostics off the logic board chipsets. This allows them to read available data and transfer it to a replacement device.
As long as no other significant damage like a faulty logic board is involved, Apple is usually able to successfully recover data from an iPhone with a broken screen.
Can Apple Store recover data from iPhone with non-responsive display?
If the iPhone display has failed and does not power on at all, Apple has good chances of recovering data as long as the logic board is functional.
Similar to a cracked screen, Apple can boot the iPhone into recovery mode to access data through the logic board directly. Available data like photos, messages, contacts, notes and call history can usually be recovered.
This requires Apple diagnostic tools and expertise, which are not available with typical user-led data recovery efforts. As long as the logic board hasn’t failed, Apple can typically recover data from an iPhone with a non-responsive display.
Can Apple Store recover data from iPhone with failed logic board?
If the iPhone logic board has failed, whether from water damage, physical damage or component-level failure, Apple will not be able to recover data in the store.
The logic board contains the iPhone’s memory chips and storage. If these are damaged or non-functional, standard Apple diagnostic tools cannot interface with them to read data.
In these situations, professional data recovery service using advanced tools like chip-off, JTAG and ISP can attempt to remove storage chips and recover data using specialized equipment. However, costs start around $1000-$1500 and success is not guaranteed.
How much does Apple charge to recover iPhone data?
Apple does not charge anything specifically for data recovery alone. However, there are costs associated with services that enable data recovery:
- Screen repair – $129 to $329 depending on iPhone model
- Other damage repair – Out of warranty fees from $299 to $549
- New replacement iPhone – $399 to $1499 for purchase of replacement device that data can be transferred to
These service fees allow Apple to recover data as part of the repair or replacement process. There is no standalone data recovery service fee.
Does Apple Store attempt data recovery before service?
Apple will automatically evaluate whether data recovery is possible when you bring in a damaged iPhone and mention needing the data.
If feasible, they will create a temporary backup of recovered data before any repairs that could cause data loss. This allows them to transfer data to the repaired or replacement device.
However, if advanced data recovery involving chip-off or component-level repair is needed, they will recommend professional data recovery without attempting in-store data recovery.
Can Apple recover data from stolen or lost iPhone?
Apple cannot recover data from an iPhone that has gone missing or is stolen. However, there are a few preventative steps users can take:
- Enable Find My iPhone tracking to remotely wipe data if stolen
- Back up regularly to iCloud to have a current backup available
- Back up locally to a computer through iTunes for more backup options
Enabling these features before an iPhone is lost or stolen gives you the best chance of protecting your data.
Can Apple recover data from dead iPhone?
If an iPhone is completely dead and not powering on at all, Apple has very limited data recovery options.
Complete logic board failure typically requires advanced data recovery methods Apple does not offer in-store or by mail-in service. This includes chip-off procedures, JTAG and ISP.
For a dead iPhone, professional data recovery service or repair shops with advanced microsoldering capabilities are often the only chance for recovering data.
Does Apple Store transfer data from old to new iPhone?
Yes, Apple Stores will transfer your data from an old iPhone to a new iPhone purchase as part of the setup process.
You can request to transfer your contacts, messages, photos, videos, music, apps and other data to immediately set up your new iPhone with your existing content.
This convenient process makes upgrading iPhones seamless. It may not transfer all data depending on your iCloud sync settings, so an additional iCloud or iTunes backup is recommended.
Can Apple Store recover deleted photos from iPhone?
Apple cannot recover deleted photos through in-store technical support and repairs. However, there are a few options to attempt getting deleted photos back:
- iCloud Photos – If you had iCloud Photos enabled, deleted photos can be recovered for up to 30 days after deletion through iCloud.com.
- iTunes Backup – Connect to iTunes and restore from the most recent backup to retrieve deleted photos if they were backed up.
- Third-party Software – Download software like iMyFone D-Back or Dr.Fone to scan iPhone storage for recoverable photo data.
Can Apple Store recover data after iPhone reset?
Apple cannot recover data lost after an iPhone reset or restore through standard servicing.
A factory reset erases the user partition that contains your data. Restoring an iPhone also wipes data unless it is restored from a backup.
Your only options are using your latest iCloud or iTunes backup to restore your data. Backups allow you to recover data after an iPhone reset.
Does Apple Store backup iPhone before repair?
Apple Stores do not back up customer iPhones before repair or servicing. It is your responsibility to have a current backup through iCloud or iTunes.
Before any repair or replacement involving data loss, Apple will advise you to back up your iPhone. It’s your data and your responsibility to maintain backups.
In some cases Apple may be able to temporarily save data from a damaged phone, but this is not guaranteed or considered a formal backup.
How long does iPhone data recovery at Apple take?
Apple iPhone data recovery done in-store during a repair or replacement process typically takes 1-2 hours. This includes:
- Diagnosing phone and viability of data recovery
- Creating temporary backup of recoverable data
- Repairing or replacing device
- Transferring data to new device
The entire process from diagnosis through data transfer is usually completed within a standard service appointment at an Apple Store or Service Provider.
Can Apple recover permanently deleted iPhone data?
No, Apple cannot recover data like photos, messages or contacts that have been permanently deleted by a user. This type of advanced data recovery requires specialized tools and methods.
However, with an iCloud or iTunes backup, you may be able to restore recently deleted data from your backup files. Otherwise, professional data recovery services are the only option.
Does Apple Store need password for iPhone data recovery?
Apple requires the passcode to an iPhone during any service involving data recovery or transfer to a new device.
Diagnostics can be run without the passcode, but data cannot be accessed, saved or restored without entering the correct passcode to unlock the iPhone.
If you forget your passcode, you can put the iPhone into recovery mode and restore from an iCloud or iTunes backup to regain access and recover data.
Can Apple recover photos without backup?
Apple cannot recover photos without an existing iCloud or iTunes backup to extract photos from. There are very limited photo recovery options without a backup.
If you synced your iPhone with My Photo Stream enabled, you may be able to access up to the last 1,000 photos taken for up to 30 days after sync. Otherwise, no photos are accessible without a backup.
Conclusion
In summary, Apple Store and Apple Authorized Service Provider data recovery capabilities are limited compared to professional services. They can retrieve data from functional components but cannot perform advanced procedures like chip-off.
To maximize chances of data recovery from a damaged iPhone, using professional data recovery is recommended. For lost or stolen devices, enabling Find My iPhone, remote wipe and maintaining current backups are the best preventative measures.
Apple’s repair and replacement services facilitate transferring retrievable data to new devices. But ultimately backups and preventative measures give you the most control over iPhone data recovery.