Apple offers iPhone repairs and replacements through a few different channels. Whether you get a repair or replacement depends on factors like your iPhone model, damage type, warranty status, and location.
Here are some quick answers about Apple’s repair and replacement policies:
– Does Apple repair older iPhones? Yes, Apple Stores and Apple Authorized Service Providers can repair iPhones going back several generations.
– Does Apple always replace broken iPhones? No, for newer models like the iPhone 12 or 13, Apple will attempt a same-unit repair first.
– Can you get a replacement from Apple if your iPhone is damaged? Yes, if a repair is not possible or economical, Apple will offer iPhone replacements in many cases.
– Does AppleCare+ include free iPhone replacements? Yes, AppleCare+ allows up to two incidental damage claims for replacement iPhones with a service fee.
– How much does an iPhone replacement from Apple cost without warranty? Out-of-warranty iPhone replacement costs vary by model but can be $200-$500+ from Apple.
Factors That Determine Repair vs. Replacement
Apple makes repair or replacement determinations for iPhones based on several key factors:
iPhone Model
Newer iPhone models are more likely to be repaired, while older models are more likely to be replaced.
For example, the iPhone 12 and iPhone 13 lines are new enough that Apple Stores and authorized service providers will usually attempt a same-unit repair first for issues like cracked screens.
Meanwhile, for older models like the iPhone 7 or iPhone 8, Apple is more likely to swap out the device for a replacement rather than repairing the original, due to availability of parts and cost factors.
Type of Damage
The type and extent of damage dictates whether Apple will repair or replace an iPhone.
Minor damage like a cracked screen is very likely to be repaired for newer iPhone models. But extensive damage, like a device bent or broken in half, will require a replacement.
Liquid damage that causes corrosion could also lead to a replacement rather than a repair, as it may impact multiple components.
Warranty Status
iPhones still covered by an Apple warranty or AppleCare+ plan are much more likely to be repaired for free or low cost.
Out-of-warranty iPhone repairs or replacements from Apple are subject to out-of-warranty fees. These fees can approach the cost of buying a replacement iPhone, leading customers to opt for a replacement.
Availability of Parts/Service
In some cases, Apple may swap out an iPhone rather than repair it due to limited supplies of parts or service.
For older iPhone models, replacement parts become scarcer over time. And availability of parts or techs for a specific repair may be limited at a given location. In those instances, replacement may be the better solution.
Cost Variables
The cost of a repair vs. replacement impacts Apple’s determination for which route to take.
Repairs for newer iPhones under warranty are very cost-effective for Apple. But out-of-warranty repairs or repairs for older models with scarce parts may approach or exceed the cost of a replacement iPhone.
Apple Repair Policies for Common iPhone Issues
Here is a more detailed look at Apple’s repair vs. replacement practices for some of the most common iPhone damage issues:
Cracked or Broken Screen
For newer models like the iPhone 12 or iPhone 13, Apple will almost always attempt a screen repair first. Apple has the parts, tools, and training to quickly repair cracked or broken screens at their Genius Bars and authorized service providers.
The cost for an iPhone screen repair out of warranty varies between $129-$329 depending on the model.
For older models, especially those that originally had lower retail prices like the iPhone 8, Apple is more likely to offer a replacement iPhone for out-of-warranty screen damage rather than a repair.
Water or Liquid Damage
Liquid damage poses the risk of corrosion to internal components, so Apple is more selective about repairs compared to a cracked screen.
For newer models, Apple may attempt a repair if the damage appears to be limited to certain areas. For example, if an iPhone 12 had visible water damage but powered on and functioned normally, Apple would likely repair any impacted components.
However, if there are signs of extensive liquid damage and wider component failure, replacement is more likely for newer iPhones. Apple won’t want to invest extensive time and parts into repairs with a high risk of future failure.
For older models with liquid damage, replacements are standard. The lower value of the older iPhone makes component-level board repair impractical. iPhones 8 and older are more likely to be swapped out after liquid damage.
Back Glass Damage
Cracks or breaks to the back glass panel present a couple repair challenges. First, the back glass is fused with components like the wireless charging coil. Second, removing the back glass risks damage to the housing.
For both reasons, Apple will generally replace an iPhone with back glass damage rather than attempting a back glass repair, even for newer models like the iPhone 13.
Customers may be able to seek out affordable third-party back glass repairs. But Apple avoids the extensive labor and risks of its own back glass repairs by swapping out the device.
Charge Port or Battery Issues
For newer models experiencing charge port issues, Apple will usually attempt a charge port or battery replacement rather than swapping out the iPhone.
But for older models with charge port damage or battery issues, replacement is more likely. iPhone battery health naturally degrade over time as well, making replacement a better value.
Severe Physical Damage
If an iPhone has severe physical damage like a bent enclosure or broken logic board, Apple will always replace it with a new device rather than attempting component-level repairs.
The parts and labor needed to rebuild and troubleshoot an iPhone with extensive physical damage exceeds the value of most older iPhone models. Even for newer models, Apple will swap out severely damaged devices; the technicians are not equipped for major microsoldering or board repairs.
Third-Party Modifications or Repairs
Apple may refuse to service an iPhone that has had unauthorized modifications. For example, if a third-party shop replaced an iPhone’s battery, Apple may deny service and recommend replacing the iPhone.
However, Apple’s policy only applies to repairs affecting the repair issue in question. For example, if an iPhone with a third-party battery has screen damage, Apple will typically still replace the screen under warranty or for the standard repair fee. But any warranty claims related to battery issues would be denied.
Apple iPhone Replacement Costs
In cases where Apple decides to replace an iPhone rather than repair it, replacement pricing varies based on the model, warranty status, and damage type. Here are the general cost ranges:
Under Warranty
If an iPhone is within Apple’s 1-year limited warranty or an extended AppleCare+ coverage period, replacements are free or have a reduced service fee:
– Warranty replacements for a non-functional iPhone due to a manufacturing defect are fully covered at no cost.
– For damage related replacements via the AppleCare+ plan, the service fees are $29 for screen damage, or $99 for other damage.
Out of Warranty, No AppleCare+
Out-of-warranty iPhone replacements from Apple for devices not covered by AppleCare+ range from $149 to $549 based on the model. Here are some current prices:
– iPhone SE: $149
– iPhone 8: $249
– iPhone 12 Mini: $399
– iPhone 13 Pro Max: Up to $549
For water damage replacements, the out-of-warranty fees are higher, around $299-$549. Prices vary by model.
With Expired AppleCare+
For iPhones previously covered by AppleCare+ after coverage expires, Apple offers a discount on replacement prices:
– iPhone SE: $150 off replacement
– iPhone 8: $200 off
– iPhone 11: $250 off
– iPhone 12 & Up: $350 off
So replacements for newer iPhones with expired AppleCare+ would cost around $150-$250. Water damaged replacements are also discounted but cost more, around $300-$350 typically.
Third Party iPhone Repair Options
In addition to Apple and its authorized service network, many third-party repair shops offer iPhone repairs:
Local Repair Shops
Independent electronics repair shops in many cities repair iPhones and other devices. Prices are often lower than Apple repairs. Display replacements may be as low as $80-$100.
However, service quality can vary greatly. Ensure shops use high-quality components and offer warranties on work performed.
Mail-In Repair Services
Mail-in iPhone repair companies like iCracked and uBreakiFix provide prepaid shipping boxes to send an iPhone for professional repair service by mail. They also have retail locations in some areas.
Mail-in repairs can cost a bit more in total after two-way shipping but provide convenience. Quality is usually good.
DIY iPhone Repair Parts
For technically inclined customers, components like iPhone screens, batteries and camera modules can be purchased from online suppliers to attempt DIY repairs. Parts cost significantly less than Apple repairs but require skill and tools.
Watch online repair videos for guidance. Only attempt DIY repairs for straightforward issues like batteries and displays. Leave issues like liquid damage to professionals.
Should You Repair or Replace a Broken iPhone?
Deciding whether to repair or replace your broken iPhone usually comes down to a few factors:
Cost
Will an Apple or third-party repair cost significantly less than buying a comparable replacement model? If the repair savings are only $100-$200 or less, replacement may make more sense, especially for older models nearing the end of software support.
Age of Device
Brand new iPhone models are compelling candidates for repair, even at Apple’s premium pricing. But for devices over 3+ years old, replacement often delivers better value, especially if battery health is a concern.
Severity of Damage
Minor issues like cracked screens are no-brainers for repair. But major damage posing wider reliability risks may make replacement the safer, simpler option. Always get professional advice.
Software Compatibility
With Apple’s iOS update cycle, significant software incompatibilities arise after about 5-6 years. If an iPhone will soon lack the latest iOS/app features, it may make sense to put funds toward a newer device.
Personal Value
If you have an emotional attachment to your iPhone or appreciate its uniqueness like a special color, investing in a quality repair from Apple or other reputable professionals may be worthwhile, even at higher cost.
Conclusion
Apple engages in a combination of iPhone repairs and replacements to address device issues. While replacement is more likely for older models and severe damage, Apple and its partners can repair many common iPhone problems for an attractive price compared to an upgrade. With optional AppleCare+ coverage on newer devices, iPhone owners can get years of service through repairs vs. needing to replace their phones at the first sign of trouble.
iPhone Repair and Replacement Policies – Summary Table
| Repair Issue | Repair Policy for Newer iPhones | Repair Policy for Older iPhones |
|---|---|---|
| Cracked Screen | Apple will repair screen | Apple more likely to replace |
| Liquid Damage | Apple will repair if contained | Usually replaced |
| Back Glass | Almost always replaced | Almost always replaced |
| Charge Port | Usually repaired | Usually replaced |
| Extreme Damage | Always replaced | Always replaced |
| Third-Party Repairs | May impact service for related issues | |