Apple offers both replacement and repair options for iPhones depending on the issue and warranty status. In many cases, Apple will first attempt to repair an iPhone before replacing it. However, for more serious issues or older models, replacement may be the only option.
Does Apple replace or repair iPhones under warranty?
If an iPhone is still under Apple’s 1-year limited warranty or AppleCare+ coverage, Apple will first attempt to repair issues with the device at no additional cost. Common repairs covered under warranty include:
- Screen replacement due to cracks or defects
- Battery replacement if capacity falls below 80%
- Repair/replacement of buttons, cameras, speakers and other components that fail due to defects
However, if the iPhone cannot be repaired, Apple will replace it with a new or refurbished model of equal or greater value. Reasons Apple may choose to replace instead of repair an iPhone under warranty include:
- Extensive damage where repair is not feasible or cost-effective
- Replacement parts are unavailable or out of stock
- The issue is diagnosed as a manufacturing defect affecting the entire device
So in summary, Apple will attempt repair first for iPhones under warranty, but will offer a replacement if a repair is not possible or practical.
What about iPhones with expired warranties?
For iPhones that are no longer covered by an Apple warranty or AppleCare+ plan, Apple will suggest both repair and replacement options to the customer:
- Repair: Customers can get their iPhone repaired at an Apple Store, Apple Authorized Service Provider, or by mailing it in to Apple. All repairs are subject to Apple’s out-of-warranty repair fees based on the type of repair or replacement parts needed.
- Replacement: Customers can choose to replace their iPhone with a new or refurbished model for a fee. The replacement cost is based on the model of iPhone.
For older iPhone models, Apple sometimes limits repairs to certain issues like battery and screen replacement. Replacement with a newer refurbished iPhone model may be offered instead.
How does Apple determine whether to replace or repair an iPhone?
According to Apple, their technicians will make a determination on whether an iPhone can feasibly be repaired based on:
- The extent of the damage
- Availability of replacement parts
- Cost of the repair vs replacement
- Resource requirements (repair time and technicians needed)
- Likelihood damage could reoccur after repair
- Age of the iPhone and whether issues imply a manufacturing defect
In straightforward cases like a cracked screen or worn battery, repair is typically the default option. But for an older iPhone with extensive water damage for example, replacement may be offered instead of a complex, expensive repair.
Does Apple ever refuse to service an iPhone?
Apple can refuse iPhone service in certain situations, including:
- The device has unauthorized modifications or external liquid damage indicators have been triggered
- Apple is unable to verify the iPhone was not stolen
- There are issues with payment for the repair/replacement
- Replacement parts are unavailable for that iPhone model
However, as long as the customer agrees to the estimated fees, Apple generally will attempt a repair or replacement where possible.
What types of repairs does Apple perform on iPhones?
Apple and its authorized service providers perform a wide range of iPhone repairs including:
| Repair Type | Details |
|---|---|
| Screen | Replace cracked or malfunctioning screens |
| Battery | Replace batteries with reduced capacity; unavailable for some older models |
| Ports | Repair damaged charging ports, headphone jacks, etc. |
| Cameras | Repair non-functioning cameras; full camera replacement may not be offered for older models |
| Speakers | Repair/replace speakers with audio issues |
| Logic board | Repair select issues like no power; full logic board swap generally not offered |
| Buttons | Repair issues with home, volume, power and other buttons |
More complex repairs like full logic board replacement are only available for newer iPhone models within the repair warranty period.
What types of iPhone replacements does Apple offer?
For customers opting for an iPhone replacement, Apple offers:
- New iPhone: An unused, factory sealed iPhone can be purchased at full retail pricing.
- Refurbished iPhone: A thoroughly tested, cleaned, and repackaged iPhone is available at more affordable pricing.
- Advanced replacement: Apple ships a replacement iPhone first so the customer has a replacement device during the repair process.
Replacement options vary by iPhone model. Apple also provides temporary loaner iPhones to customers getting certain repairs or replacements done in-store while they wait.
How much does Apple charge for iPhone repairs?
Out-of-warranty Apple authorized iPhone repair pricing includes:
| Repair type | iPhone XS or newer | iPhone X or older |
|---|---|---|
| Screen | $279 | $169 |
| Battery | $69 | $49 |
| Back glass | $399 | Not offered |
| Other damage | $379 | $319 |
Additional fees may apply for more complex repairs. AppleCare+ can lower repair fees and usually includes accidental damage coverage.
How much does Apple charge for iPhone replacements?
iPhone replacement pricing if purchased from Apple includes:
| iPhone Model | Refurbished Replacement Price |
|---|---|
| iPhone 14/14 Plus | $599+ |
| iPhone 13/13 Mini | $469+ |
| iPhone 12/12 Mini | $389+ |
| iPhone 11 | $300+ |
| iPhone XS/XR | $250+ |
| iPhone X | $199+ |
| iPhone 8 | $169+ |
| iPhone 7 | $139+ |
Pricing varies slightly by model, storage capacity, and color availability. New iPhone pricing is $100+ more than refurbished.
Should I choose Apple repair or replacement?
Factors to help decide between Apple iPhone repair vs replacement include:
- Cost: Repairs are generally cheaper, but may have additional fees if repair fails.
- Time: Replacement is often faster, with repaired iPhones taking 1-2 days in some cases.
- Warranty: Repaired iPhones have a 90 day warranty, while replacement iPhones have a 1 year warranty.
- Condition: Replacement provides a refurbished iPhone in like-new condition.
- Availability: Some older models have limited repair options from Apple.
Customers should weigh the costs, turnaround time, and warranty coverage to decide if replacement or repair better fits their needs.
Should I use Apple or a third-party for iPhone repair?
Apple provides the following advantages over third-party iPhone repair services:
- Access to official Apple parts
- Extensive training and certification for technicians
- Ability to retain water resistance on newer models
- Software calibration and updates during service
- Seamless linking to customer repair history
- Up to 90 day warranty on repairs by Apple
However, Apple repairs and replacements can be expensive compared to third-party options. Third-party services may use aftermarket or salvaged parts to cut costs compared to Apple’s genuine parts.
Conclusion
Apple thoroughly evaluates iPhones brought in for service and recommends either repair or replacement based on the model, extent of damage, and parts availability. For newer models under warranty, Apple will attempt repair first when feasible. Out-of-warranty services offer both repair and replacement for an added cost. While third-parties may provide cheaper options, Apple service ensures quality repairs using official parts and experienced technicians.
