Newegg is an online retailer that specializes in technology products including computers, electronics, gaming gear, and more. Founded in 2001, Newegg has become one of the largest tech-focused e-commerce companies in North America (Newegg Company Overview). Newegg offers thousands of brand-name products at competitive prices, aiming to be a one-stop-shop for tech enthusiasts, gamers, businesses, and anyone looking for reasonably priced electronics and accessories.
With a massive product catalog containing everything from computer parts and laptops to VR headsets, smart home devices, and office equipment, Newegg has emerged as a go-to destination for tech goods (Working at Newegg Company Overview). Their website and mobile apps allow customers to easily search and browse their extensive selection of IT products and read reviews to make informed purchasing decisions.
What is a Protection Plan?
A protection plan, also known as an extended warranty, is an optional service contract that covers the repair or replacement costs for an electronic device in the event of accidental damage, mechanical breakdown, or normal wear and tear. Protection plans kick in after the manufacturer’s warranty expires and provide added coverage for a set period of time, usually 1-3 years depending on the plan.
Unlike manufacturer warranties which are included with the purchase of the product, protection plans require an additional fee. However, they can provide peace of mind by protecting expensive investments like TVs, laptops, and smartphones from unforeseen issues outside of the standard warranty period. Protection plans may cover full replacement costs if a device cannot be repaired, or provide discounted repair fees. Many plans also cover shipping costs for sending devices in for service.
Overall, a protection plan acts as an insurance policy for consumer electronics, providing extended service coverage and protection against costly repairs or replacements. They allow customers to mitigate the financial risks associated with owning expensive digital devices prone to technical problems and accidental damage.
Newegg’s Protection Plans
Newegg offers two types of protection plans – Newegg Preferred Care and Newegg Replacement Plans. Both plans allow customers to extend the manufacturer’s warranty on products purchased from Newegg (https://www.companyowl.com/n/NewEgg.com/230?s=newegg%20protection%20plans).
Newegg Preferred Care extends the manufacturer’s warranty and provides benefits like 24/7 tech support and free shipping on repairs and replacements. It also covers accidental damage from handling. Newegg Replacement Plans provide replacement products if an item stops working during the coverage period. Replacement Plans have more limited benefits compared to Preferred Care.
Customers can choose the level of coverage based on their needs. Both plans allow you to extend coverage between 1 and 4 years beyond the manufacturer’s warranty. Newegg’s protection plans are serviced by Allstate, so customers can feel confident they are backed by an established insurance provider.
Newegg Preferred Care
Newegg Preferred Care is a protection plan offered exclusively at Newegg (source: https://kb.newegg.com/knowledge-base/newegg-preferred-care-details/). It provides extended coverage beyond the manufacturer’s warranty on products purchased from Newegg. Some key details about Newegg Preferred Care include:
– Coverage terms range from 2 to 5 years depending on the product category. For example, desktops, laptops, and tablets get 3 years of coverage.
– It covers mechanical and electrical failures after the manufacturer’s warranty expires. Accidental damage coverage is also included.
– There is no deductible or service fee. Repairs and replacements are covered in full.
– Claims can be started online or over the phone. Newegg will facilitate the repair or replacement process.
– The plan must be purchased within 30 days of buying an eligible product. Prices start at around $50 depending on product type and coverage duration.
Overall, Newegg Preferred Care aims to provide peace of mind and simplify the repair/replacement process. It provides extended coverage tailored specifically to products bought at Newegg.
Newegg Replacement Plan
Newegg’s Replacement Plan covers the replacement cost of products that suffer mechanical or electrical failure during the term of the plan (source: https://promotions.newegg.com/warranty/17-3252/index.html). If your covered product fails, Newegg will replace it with a new, rebuilt, or refurbished product of equal or similar features and functionality.
The Replacement Plan can be purchased for desktops, laptops, tablets, home electronics, appliances, and more. The term length options are 2, 3, 4, or 5 years. You can choose the coverage timeframe that aligns with the expected lifespan of your product.
Newegg’s Replacement Plans are serviced by Allstate Protection Plans. If your product needs to be replaced, you can start a claim on the Allstate website or by phone. Allstate will troubleshoot the issue and send out a replacement product if covered by the plan terms (source: https://www.newegg.com/d/Store/StandaloneSNET).
The Replacement Plan provides an extended warranty and protection in case your product stops working properly. Rather than paying for repairs, Newegg will just ship you a replacement item. This can provide convenience and peace of mind.
What’s Covered
Newegg’s protection plans cover mechanical and electrical failures that occur during normal use of the product. This includes things like part malfunctions, electrical shorts, and defects in materials or workmanship.
Some examples of covered failures include:
- A defective power button that stops working
- Speakers or audio components that stop outputting sound
- Pixel defects or screen malfunctions on monitors/TVs
- Mechanical failures of moving parts like fans, disc drives, etc.
- Electrical failures from power surges or electrical shorts
In general, if the failure is due to a manufacturing defect or component malfunction, and not physical damage or accidental mishandling, it should be covered. The plans aim to provide protection against unforeseen technical issues arising from normal usage. See Newegg’s FAQ for specifics.
What’s Not Covered
Newegg’s protection plans do not cover everything. There are certain exclusions and limitations to be aware of before purchasing a plan.
According to the protection plan terms and conditions, the following damages are not covered:
- Intentional damage, abuse or misuse of the product
- Pre-existing conditions
- Cosmetic damage like scratches and dents
- Normal wear and tear
- Consumable parts like batteries, unless specifically mentioned
- Damage from service or repairs done by anyone other than the manufacturer/Newegg
Loss or theft of the product is also not covered under the protection plan according to the Limited Lifetime Warranty terms.
Other limitations may include replacement only being with a refurbished product, limits to the number of claims allowed, and deductibles that must be paid per claim.
Cost
The cost of Newegg’s protection plans varies based on the type and price of the product being covered as well as the length of coverage. There are two main types of plans:
The Newegg Preferred Care plan starts at $29 for 2 years of coverage. For more expensive items, the cost ranges from 2-10% of the product price for 2 years. There are options for 2, 3, or 5 years of coverage.
The Newegg Replacement Plan generally costs between 5-20% of the product price, depending on the product category. This plan can be purchased for 1, 2, or 3 years.
Specific pricing details can be viewed during the checkout process when purchasing an eligible product. In general, the more expensive the product, the higher the price of the protection plan.
How to Purchase a Newegg Protection Plan
Newegg protection plans can be purchased directly on the Newegg website when checking out. On the checkout page, you’ll see an option to “Add Service Plans” where you can view and select from the available protection plans for the items in your cart.
The plans offered will depend on the specific product, but commonly include options like Newegg Preferred Care which covers mechanical and electrical failures from normal use, and Newegg Replacement Plan which provides replacement of the product if it can’t be fixed.
Protection plans must be added at the time of purchase – they cannot be added after the fact. So when checking out with your items, simply select the desired plan(s) on the checkout page and complete your purchase as usual.
Plans can also be purchased over the phone when speaking with a Newegg sales representative. Just inform them you’d like to add a protection plan to your order. This ensures your new devices and tech purchases have coverage in case issues arise down the road.
Conclusion
In summary, Newegg offers two protection plan options for customers to cover their purchases – Newegg Preferred Care and the Newegg Replacement Plan. Both provide coverage for mechanical and electrical failures after the manufacturer’s warranty expires. Preferred Care also covers accidental damage. The plans vary in length from 2-5 years. Not every product category or brand is eligible for coverage. Exclusions apply for certain types of damage. The cost ranges from 4-20% of the product price depending on the plan. Protection plans must be purchased at the same time as the product. Overall, Newegg’s protection plans provide an affordable way for customers to protect their purchases beyond the standard warranty. Customers should evaluate their needs and read the terms carefully when deciding whether to purchase a plan.