uBreakiFix is a popular electronics repair chain that specializes in fixing smartphones, tablets, computers, and other devices. When it comes to part replacements during repairs, many customers wonder if uBreakiFix uses original manufacturer parts or third-party components.
The Short Answer
In most cases, uBreakiFix uses original OEM (original equipment manufacturer) parts for their repairs rather than third-party components. However, there are some exceptions depending on the availability of parts and the specifics of the repair.
uBreakiFix’s Repair Approach
As an authorized service provider for leading brands like Samsung, Google, LG and more, uBreakiFix has direct access to genuine OEM parts through official supply chains. Using original components enables uBreakiFix to maintain the manufacturer’s warranty and ensures that repairs meet the original factory specifications.
According to uBreakiFix, their mission is to “rejuvenate technology through high-quality parts and unmatched technical expertise.” This focus on quality parts and proper repair practices allows them to deliver reliable, long-lasting fixes.
When Original Parts May Not Be Used
While uBreakiFix strives to use OEM components whenever possible, there are certain situations where original parts may not be available or practical:
- Discontinued models – Once a device is older and no longer manufactured, the OEM may stop producing replacement parts. In these cases, uBreakiFix may need to source third-party alternatives that match the original spec.
- Specialty or custom parts – Some repairs require unique or customized parts that were specially made for that device. The OEM may not offer these components for retail sale.
- Supply chain shortages – Occasional constraints in the manufacturing and supply chain can make authentic OEM parts difficult to obtain in a timely manner.
- Customer requests – In rare cases, customers may explicitly request the use of third-party replacement parts to reduce costs.
For the majority of common repairs, however, uBreakiFix will have ready access to genuine manufacturer parts through their authorized partner network.
Testing and Quality Control
To ensure high repair quality and reliability, uBreakiFix technician test every fix using diagnostics and calibration tools. All parts go through quality control inspection as well.
Their repair process includes:
- Diagnostic testing to isolate issues
- Disassembly and inspection of damage
- Professional cleaning and repair
- Installation of new OEM parts when needed
- Calibration and functional testing to manufacturer specs
- Quality assurance check before return
Proper testing and calibration helps identify any potential problems introduced during the repair process. It also validates that any replacement parts – whether OEM or third-party – operate seamlessly within the device.
Third-Party Parts at uBreakiFix
When uBreakiFix needs to use a third-party replacement component, they only source parts from reputable suppliers that meet OEM-level standards. This includes factors like:
- Physical quality and durability
- Power draw and energy efficiency
- Materials and construction
- Performance and output
- Compatibility and precision
- Expected longevity
Their repair specialists have extensive experience identifying and vetting high-quality aftermarket parts that can reliably substitute for unavailable OEM components.
Common Third-Party Replacements
Some examples of non-OEM parts commonly used by uBreakiFix include:
| Component | Details |
|---|---|
| Replacement batteries |
|
| Screens and digitizers |
|
| Charging ports |
|
| Housings and frames |
|
In all cases, uBreakiFix confirms that any third-party component properly integrates with the rest of the original device and doesn’t compromise performance or reliability.
Impact on Warranty
For manufacturer-authorized repairs using genuine OEM parts, the original warranty remains intact. uBreakiFix handles all warranty paperwork on behalf of the customer.
When third-party components are used, it gets more complicated:
- The OEM warranty is usually voided, since inauthentic parts were introduced.
- uBreakiFix provides their own warranty on the workmanship and any replacement parts.
- Exceptions exist – some OEMs still allow retention of the warranty even when minor third-party components are used.
The best practice is to check with uBreakiFix technicians regarding the warranty implications of any proposed repairs or parts replacements.
Customer Notification
uBreakiFix makes reasonable efforts to notify customers if third-party replacement parts will be used during an repair. This allows the customer to understand potential impacts on the OEM warranty.
However, unexpected issues are sometimes discovered only after opening up the device, where OEM parts may be unavailable or impractical. The technicians will use their expert judgment in these scenarios.
Cost Savings
Third-party components often cost less than authentic OEM parts. However, uBreakiFix does not significantly reduce repair costs when substituting third-party replacements. Their pricing remains competitively aligned with the complexity of work involved.
The cost savings from non-OEM parts are relatively small in the context of an entire repair. Other value-adds like professional expertise, diagnostics, testing, calibration and warranty support account for most of the price.
Access to OEM Parts
uBreakiFix maintains close partnerships with leading device manufacturers for direct access to repair parts:
- Samsung – Authorized Service Provider with guaranteed access to Samsung parts
- Google – Google Pixel Premier Partner with Pixel parts availability
- LG – Extensive network of OEM part suppliers
- Apple – Established relationships with Apple parts distributors
- Others like Asus, Motorola, Nokia, Sony, etc.
These relationships allow uBreakiFix to offer reliable manufacturer-approved repairs using mainly original components.
Technician Training and Certification
uBreakiFix technicians complete intensive training to gain expertise across multiple brands and device models. Training includes:
- Hands-on repair work under expert supervision
- Disassembly/reassembly and soldering practice
- Equipment operation and maintenance
- Diagnostics and troubleshooting
- OEM parts knowledge
- Safety protocols
Many technicians also pursue professional certifications from electronics brands to validate their qualifications. This deep expertise allows them to seamlessly integrate both original and third-party parts during repairs.
The uBreakiFix Promise
To summarize uBreakiFix’s approach to parts and repairs:
- They endeavor to use OEM parts whenever possible and practical.
- Third-party parts are carefully vetted for compatibility and reliability.
- Repairs aim to meet OEM specifications, regardless of parts used.
- Customers are reasonably notified if third-party parts will be used.
- They stand behind their workmanship and parts with a warranty.
While third-party components may occasionally be used, uBreakiFix’s mission remains focused on delivering like-new repairs you can trust using quality parts, rigorous testing, calibration, and expert service.
Conclusion
At uBreakiFix locations, genuine OEM parts are used for repairs in most situations. This preserves the original manufacturer’s warranty and ensures factory-standard fixes. In special cases where OEM components are unavailable, uBreakiFix will make limited use of thoroughly vetted third-party replacements to complete the repair. Their technicians are trained to expertly integrate both original and non-original parts as needed into quality, long-lasting repairs backed by warranty.