FedEx is one of the largest delivery services in the world, providing fast and reliable package delivery to millions of customers every day. With operations spanning more than 220 countries and territories, FedEx has established itself as a leading name in the delivery industry. However, with such a large global network, many customers may be unsure of the best way to get in touch with FedEx when they need assistance.
Contact FedEx by Phone
One of the quickest and easiest ways to contact FedEx is by phone. FedEx operates several national customer service phone numbers that connect you directly to a FedEx agent who can help with any questions or issues regarding your shipments. When you call the FedEx customer service line, be prepared to provide any tracking numbers, account information, or other shipment details so the agent can efficiently access your information and provide helpful service.
FedEx’s main US customer service phone number is 1-800-GoFedEx or 1-800-463-3339. This number is toll free when dialed from within the United States. You can call this number for any general inquiries regarding FedEx services, shipping rates, tracking shipments, finding drop off locations, and managing your FedEx account. The FedEx customer service team is available to take calls during the following hours:
- Monday – Friday: 7:00 AM – 7:00 PM CST
- Saturday: 7:00 AM – 3:00 PM CST
When you call, you will be prompted to select from a few options in order to direct your call to the appropriate department that can best assist you. If you already have a FedEx account number, enter this when prompted to access account-specific options.
Other FedEx Customer Service Phone Numbers
In addition to the main customer service line, FedEx also provides several other phone numbers tailored to specific needs:
- FedEx Technical Support: 1-877-339-2774 – For help with FedEx desktop shipping software, thermal printers, scales, and other technical devices.
- FedEx Billing Support: 1-800-GoFedEx 1-800-463-3339 – For any billing questions, including invoice and account balances.
- FedEx SupplyChain Support: 1-866-613-6210 – For support with FedEx SupplyChain logistics solutions.
- FedEx SameDay Support: 1-800-399-5999 – To schedule or track same-day deliveries.
- FedEx Freight Support: 1-866-393-4585 – For less-than-truckload (LTL) freight shipments.
- FedEx Custom Critical Support: 1-800-762-3787 – For time-critical, specialty item delivery.
You can find phone numbers for many additional FedEx services on the Contact Us page of FedEx.com. This provides numbers tailored for FedEx Express, Ground, Home Delivery, Trade Networks, Office printing services, and more. When in doubt, the main 1-800-GoFedEx number is your best option for general questions.
Initiate a FedEx Callback
If you need to speak to a FedEx representative but don’t have time to wait on hold, you can request a FedEx callback. This allows you to leave your contact information for a FedEx agent to call you back when they are available, rather than waiting on the phone. To request a FedEx callback:
- Call 1-800-GoFedEx (1-800-463-3339)
- Select your language preference when prompted
- When the automated recording begins, say “representative call back”
- You will be prompted to leave your name, number, ZIP code, and tracking number (if applicable)
- A FedEx agent will call you back within 4 hours (during normal service hours)
This saves you time waiting on hold and allows FedEx to call you when an agent is available. Make sure to leave a number where you can be reached within a 4 hour window so FedEx can assist you in a timely manner.
Contact FedEx by Email
Another easy option for contacting FedEx is by email. Sending an email allows you to clearly provide all the necessary details of your inquiry so FedEx can research it and respond appropriately. You’ll receive a reply with any information or resolution via email. Here are some tips for contacting FedEx by email:
- Use the customer service email form on FedEx.com. This form prompts you to enter your contact details and a description of your issue, which goes to FedEx customer service for response.
- Check the FedEx Email Directory to find direct email addresses for specific departments and services.
- Send thorough details like shipment dates, tracking numbers, account info, and your question.
- Allow 1-2 business days for a response by email.
- For time-sensitive issues, call FedEx directly for immediate help.
FedEx aims to provide prompt email support, but phone is recommended for urgent inquiries needed the same day. Use email for general questions, status requests, or to follow up on ongoing issues.
Reach FedEx via Social Media
FedEx maintains active social media profiles on platforms like Twitter, Facebook, Instagram, and LinkedIn. If you have a general customer service question, you can reach out to FedEx directly through these social networks. Social media allows you to send short inquiries, shipment statuses, feedback, and other public messages. Key details to keep in mind:
- Don’t post sensitive personal information like tracking numbers publicly – send privately.
- Keep messages short and clear for public social posts.
- Allow 1-2 days for a public response on social media.
- You can also send FedEx a private message for faster, confidential contact.
- Critical issues should still be handled directly over phone for live support.
While FedEx may not offer complete customer service through social platforms, they can provide general help and account assistance. Be sure to follow FedEx on social networks you use to stay updated on new services, deals, and shipping information.
Locate a FedEx Drop-Off Location
Rather than choosing home pickup, you can opt to drop off your FedEx packages at a local FedEx shipping location. There are over 56,000 drop off points within the FedEx network, providing convenient access points to ship your packages without scheduling a pickup. These locations include:
- FedEx Office Print and Ship Centers – Over 2,200 retail locations nationwide offering packing services, holding for pickup, and drop offs.
- FedEx World Service Centers – 200+ locations focused on international shipping needs.
- FedEx Authorized ShipCenter® locations – Local pack and ship stores providing FedEx services.
- FedEx Drop Boxes – Convenient unattended boxes located in businesses and high-traffic areas.
- FedEx Staffed Drop-Off Locations – Local pharmacies, grocery stores, and retail shops with FedEx staff.
You can find nearby FedEx drop off options using the FedEx Location Search tool on their website. Simply enter your address and select the types of locations you want to see. This returns a map and list of nearby staffed stations, print centers, drop boxes, and other shipping access points. Know your options to save trips and easily ship your packages.
Connect with FedEx on Live Chat
For real-time assistance, FedEx offers live online chat services. The FedEx virtual chat connects you directly with a FedEx agent during business hours to help resolve issues and answer questions on the spot. To start a live chat:
- Go to FedEx.com and look for the Chat button in the bottom corner.
- Click the Chat icon to open the widget.
- Select your topic or department to direct the chat.
- A chat window will open with a FedEx representative.
- Ask your customer service or tracking questions in real-time.
FedEx live chat provides instant answers without having to wait on the phone. Popular chat topics include tracking assistance, billing questions, finding FedEx locations, shipping issues, and managing your delivery. Keep the Chat feature in mind for an easy way to get quick FedEx support online.
Visit FedEx in Person
You can also receive in-person FedEx support by visiting select FedEx retail locations. There are over 2,200 FedEx Office Print & Ship centers within the US where you can ship packages, make copies and prints, and receive customer assistance. Most locations provide:
- Package dropoff and pickup
- Packing supplies and boxes
- Document printing options
- Business services like banners, signs, and promotional products
- Live customer service agents on-site
Stop by a neighborhood FedEx Office store for immediate access to shipping supplies, shipping, printing support, and face-to-face customer service. The Print & Ship locations can pack items for you, assist with customs forms for international packages, provide tracking updates, and help problem solve any shipping needs. Locate your closest FedEx Office by searching on the FedEx website.
File a Formal Complaint or Claim
If you have experienced an issue with FedEx that needs escalation or requires compensation, you can file a formal complaint or claim. This is recommended when you have received damaged goods, unsatisfactory service, or lost/delayed packages. To begin the claims process:
- Call 1-800-GoFedEx to report the issue and receive the claims paperwork.
- Document the problem in detail and gather supporting evidence.
- Complete claim forms and submit along with documentation.
- FedEx will investigate and provide a resolution within 5-7 days.
- You may receive compensation if the claim is approved.
Make sure to act quickly when filing a claim, as deadlines apply. The easiest method is requesting claim documents from FedEx customer service directly to start the resolution process.
Conclusion
FedEx offers customers multiple convenient contact options to fit any shipping situation. Whether you prefer phone, email, live online chat, or visiting in person, FedEx provides channels to get your questions answered quickly and knowledgeably. Their extensive customer service resources demonstrate their commitment to keeping customers satisfied and assisting with any shipping needs.
In summary, the main ways to contact FedEx include:
- Calling 1-800-GoFedEx or service-specific numbers
- Using the email form or finding direct addresses
- Connecting through social media messaging
- Locating and visiting a nearby FedEx retail location
- Starting a live online chat session
- Filing a formal claim if needed
With numerous customer service access points, FedEx makes it easy to reach them across platforms from anywhere at any time. Their broad contact options demonstrate their commitment to being available when customers need shipping or logistics support.
