Restore Hyper Wellness is an innovative wellness company offering services designed to help people optimize sleep, boost athletic recovery, speed healing, and increase energy through a range of modalities including cryotherapy, infrared sauna, compression therapy, and IV nutrient therapy [1]. They have over 150 locations across the United States and are considered an industry leader in the emerging Hyper Wellness category.
Restore offers several membership options depending on your wellness goals and how frequently you plan to visit. The Basic membership includes unlimited cryotherapy sessions along with discounts on other services. The Pro membership adds in unlimited infrared sauna, compression therapy, and NormaTec sessions. And the MVP membership provides unlimited access to all of Restore’s core modalities as well as free add-ons like light therapy and localized cryotherapy. Memberships can be paid monthly or annually.
Reasons to Cancel
There are a number of common reasons why someone may want to cancel their Restore Hyper Wellness membership. Some of the top reasons include:
Cost
Gym memberships can be expensive, with monthly fees around $150-200 per month for Restore Hyper Wellness. For some, the cost may no longer fit within their budget. According to one source, saving money is one of the top reasons people cancel gym memberships (https://cahomefitness.com/blogs/news/reasons-why-its-time-to-cancel-your-gym-membership). If the membership fee has become a financial strain, cancelling may be the right option.
Lack of Use
Another common reason for cancelling is that you are simply not using your gym membership enough to justify the cost. Perhaps your schedule changed or you lost motivation to go to the gym. One source notes that losing motivation is a top reason members quit their gym (https://www.clubwise.com/top-reasons-members-quit-the-gym-and-how-to-overcome-them/). If you find yourself rarely using your Restore membership, it may make sense to cancel it.
Moving
If you are moving to a new area without access to a Restore Hyper Wellness location, cancelling your membership is necessary. Long distance or lack of convenient gym locations are common reasons for people to quit their gym memberships.
Found a Better Option
You may decide to cancel because you found a better gym option or prefer to workout at home. Having the right equipment and amenities that meet your needs is key. As one source suggests, lack of proper equipment like barbells and kettlebells is a top reason for people to quit a gym (https://www.quora.com/What-are-some-valid-reasons-to-cancel-a-gym-membership). If Restore Hyper Wellness no longer fits your fitness needs, cancellation may be the right choice.
Can I Cancel Anytime?
According to the Restore Hyper Wellness Terms & Conditions, members are subject to a minimum 3 month commitment period when signing up for a monthly membership. After the initial commitment period, the membership will automatically continue on a month-to-month basis until the member decides to cancel.
To cancel a Restore membership, you must submit a cancellation request at least 5 days before your next billing date. Cancellations submitted less than 5 days before the billing date will still be charged for the next month. So it’s important to carefully review the cancellation policy details in the membership agreement and submit your request with enough advance notice.
While you can’t simply cancel anytime with no notice, the membership agreement does allow you to cancel your membership after the initial 3 month commitment as long as you meet the 5 day notice requirement before the next billing date.
Cancellation Process
There are a couple ways to cancel your Restore Hyper Wellness membership:
To cancel in person, visit your nearest Restore studio and speak to a Wellness Representative. They can walk you through the cancellation process and answer any questions you may have. Make sure to cancel during staffed hours, as the studio will be closed outside of regular hours.
To cancel online, log into your Restore account and navigate to the “Membership” tab. Here you will find a cancellation link. Clicking this will lead you through the online cancellation process. Make sure to follow all prompts until you receive a confirmation that your membership has been successfully cancelled.
Per Restore’s Terms & Conditions, members can cancel their subscription at any time. When cancelling in person or online, be prepared to provide your full name, contact information, and membership details. This ensures Restore can locate your account and process the cancellation properly.
Once you formally request cancellation through the proper channels, your membership will be cancelled at the end of your current billing cycle. You will not be charged again after this final billing cycle is complete.
Alternatives to Cancelling
Before cancelling your membership completely, consider some alternatives that allow you to pause or downgrade your membership, or even resell it:
Some gyms allow you to temporarily freeze or pause your membership for a certain period of time, such as 1-3 months, if you’re going through a busy period or have an injury or medical issue. You can restart your membership later with no penalty.
You may also be able to downgrade to a lower tier membership with fewer amenities and classes if you don’t need full access anymore. This lets you pay a lower monthly fee without fully cancelling.
Many memberships are transferable, so you could consider reselling yours on sites like Craigslist to recover some of the cost. The new owner takes over payments and you’re off the hook.
As alternatives to outright cancellation, pausing, downgrading, or reselling your gym membership can provide flexibility if your situation changes.
Cancelling Other Services
In addition to cancelling your core Restore Hyper Wellness membership, you may also need to cancel any additional services like personal training sessions, classes, or addons that you booked separately. Here’s how to cancel those:
Personal Training
If you booked any 1-on-1 personal training sessions, you can cancel these up to 24 hours before the scheduled start time without penalty according to the Terms & Conditions. Simply log into your account, go to Upcoming Appointments, and select Cancel next to any personal training sessions you wish to cancel. Any credits used to book those sessions will be automatically refunded to your account.
Classes
Restore offers group fitness classes like yoga, cycling, and bootcamp. You can cancel class bookings up to 12 hours before the start time without penalty by logging into your account and cancelling your enrollment. Any credits used will be automatically refunded.
Add-Ons
If you purchased any add-ons like massage or cryotherapy, you can cancel these up to 24 hours before your booked appointment. Go to Upcoming Appointments in your account dashboard and select Cancel to remove the booking. Your credits will be refunded to your account. This allows you to cancel individual services without having to cancel your entire membership.
Refunds
According to Restore Hyper Wellness’s Terms & Conditions, members are eligible for a full refund within 30 days of joining if they decide to cancel their membership. To qualify for a refund, no services can have been used in that time period.
For unused pre-paid services or packages, Restore will provide refunds if the cancellation occurs before the start date of service. For example, if you pre-paid for 10 infrared sauna sessions but cancel your membership after only using 5 sessions, you can receive a refund for the remaining 5 unused sessions.
However, no refunds are provided for any single services that were already used prior to cancellation, such as an infrared sauna session or cryotherapy appointment. Additionally, late cancellation fees for appointments booked but not used are non-refundable, according to the Terms & Conditions.
To request a refund, contact Restore Hyper Wellness support at [email protected] and provide your membership details. Refunds are generally processed back to the original payment method within 3-5 business days.
Retrieving Belongings
If you have any personal items stored at the Restore Hyper Wellness gym, such as clothes, shoes, toiletries, etc., you will want to retrieve those belongings before or upon cancellation of your membership.
According to Restore Hyper Wellness members on Reddit, the process is straightforward. Simply go to the gym and speak to an associate at the front desk. Explain that you are cancelling your membership and need to collect your stored belongings. The employee can look up your locker number and help you gain access to it. They may ask to see your membership card or photo ID.
Some tips from members for a smooth retrieval process:
- Try to go at a less busy time if possible, so the staff can assist you more quickly.
- Bring your own bags or box to collect everything.
- Empty out your entire locker and do not leave anything behind.
- Check the lost and found in case anything got moved there previously.
Once you’ve cleared out your locker and gathered all personal possessions, confirm with the staff that your locker has been fully vacated. Make sure you do not leave anything behind, as the locker will be assigned to a new member after you cancel. With advance coordination, the process of getting your belongings back when cancelling your Restore Hyper Wellness membership can go smoothly.
Cancelling Membership FAQ
Here are some of the most frequently asked questions about cancelling a Restore Hyper Wellness membership:
How do I cancel my membership?
You can cancel your membership at any time by emailing us at [email protected] or calling 1-800-RESTORE. You can also cancel through your online account. Cancellations are effective immediately.
Can I get a refund if I cancel?
Unfortunately refunds are not provided for cancelled memberships, as stated in the Terms & Conditions. However, you can receive a prorated refund for any prepaid services that have not yet been used.
When will my membership cancellation take effect?
Your membership cancellation takes effect immediately. You will not be charged for any additional months after cancellation.
What happens to my belongings if I cancel?
You will need to retrieve any personal belongings from your locker within 30 days of cancellation, according to the Terms & Conditions. After 30 days, unclaimed items will be donated or disposed of.
Can I freeze my membership instead of cancelling?
Yes, you can freeze your membership for up to 2 months per year instead of cancelling. This allows you to pause your membership and avoid cancellation fees.
Do I need to cancel in person?
No, you can cancel your membership easily over the phone, by email, or through your online account. In-person cancellation is not required.
Conclusion
Overall, cancelling your Restore Hyper Wellness membership is a straightforward process that can be completed in just a few steps. The key things to remember are:
- You can cancel anytime by contacting customer service via phone, email, chat, or in person at your studio.
- Be prepared to provide your membership details like your name, email, and home studio.
- Cancellation is effective immediately once you notify Restore. You will not be billed again.
- Any prepaid services and products will no longer be valid after cancellation.
- Make sure to retrieve any personal belongings from your Restore studio before your membership ends.
- Consider alternatives like pausing your membership if you want to take a break but may return.
- Understand the refund policy as fees are non-refundable.
By following the proper cancellation process, you can end your Restore membership smoothly and avoid being unintentionally charged. Just contact customer service to get the ball rolling.
