What causes iTunes update errors?
iTunes update errors can occur for a variety of reasons. Here are some of the most common causes:
- Connectivity issues – If you have a poor internet connection, it may cause the update to fail or timeout.
- Insufficient storage space – The iTunes update may require additional free storage space that is not available on your device.
- Authentication problems – Issues with your Apple ID password or two-factor authentication can prevent successful updates.
- Corrupted software files – Sometimes, key iTunes files get corrupted, preventing the update from completing.
- Outdated operating system – Having an old OS version can cause incompatibility issues with the latest iTunes release.
- Conflicts with other software – Anti-virus programs or other apps altering iTunes files may interfere with updating.
- Temporary server problems – High demand when a new update first launches can temporarily overwhelm Apple’s servers.
If you encounter an error when trying to update iTunes, don’t panic. The issue is usually resolvable with a little troubleshooting.
How to fix common iTunes update error codes
Some of the most common iTunes error codes and how to resolve them:
4013: Unknown error occurred
This generic error simply means something went wrong during the update attempt. Some things to try:
- Check internet connection and retry update
- Restart computer and retry update
- Update Apple software and drivers
- Delete iTunes cache files and retry
- Create a new admin user account and install update
9006: Support for this device has expired
This error indicates your iOS or hardware version is too old and no longer supported. Solutions include:
- Update iOS to a supported version
- Upgrade to newer iPhone/iPad/iPod model
1600: iPhone could not be restored. An unknown error occurred
Attempts to restore an iPhone from an iTunes backup fail with this message. Fixes include:
- Use a different USB cable
- Try on a different computer
- Delete and reinstall the latest iTunes version
- Factory reset the iPhone and attempt restore again
1604: iTunes Store is unable to process purchases
This occurs when trying to buy media from the iTunes Store. To resolve:
- Make sure credit card or payment method is valid
- Change Apple ID password or update payment method
- Check for transaction declines with payment provider
- Ensure internet connection is working
94 or 95: Access denied due to unknown error
These access errors stem from Apple ID authentication problems. Fix by:
- Changing Apple ID password
- Checking two-factor or two-step verification settings
- Reviewing account security questions
- Confirming correct Apple ID is logged in
Others: 2001, 2002, 2005, etc.
There are many other specific error codes that may arise during an iTunes update. If the basic troubleshooting tips do not resolve, further analysis of the exact error code is needed to pinpoint the cause. Apple’s support site provides details on many common error codes to help diagnose the problem.
Step-by-step guide to update iTunes
Follow these steps to successfully update iTunes:
- Check internet connectivity – Confirm you have a stable, high-speed internet connection before updating.
- Close iTunes – If open, quit iTunes completely.
- Update Apple software – Install the latest versions of macOS, iOS, etc. as applicable.
- Check for app conflicts – Uninstall or disable any anti-virus scanners, cleanup utilities, or programs that may conflict.
- Backup iTunes library – Copy music, videos, books, etc. to external drive in case issues arise.
- Clear update cache – Delete previous iTunes Updater packages from storage.
- Download update – Open the Mac App Store or Apple Software Update and download the latest iTunes version.
- Monitor install – Accept prompts to begin update, then track progress. Do not interrupt.
- Test iTunes – Launch iTunes, sign in, play media, and confirm correct operation.
- Sync devices – Connect iOS devices or iPods and sync content via iTunes.
Following these best practice steps will give the update process the best chance of completing smoothly and avoiding any interruptions or errors.
How to revert to previous iTunes version
If issues arise after updating, you may want to rollback to the prior iTunes installation. Here is how:
- Find original iTunes version – Check your Mac’s Applications folder for the old iTunes app file.
- Delete new iTunes – Drag current problematic iTunes app to Trash.
- Restore iTunes – Copy old iTunes app back to Applications folder.
- Force launch – Hold Option key while clicking restored iTunes app to open.
This will run the previous working iTunes release if you need to revert after a problematic update.
Additional iTunes update troubleshooting
Here are some other things to try if you encounter iTunes update issues:
- Restart computer – Shut down then power on Mac to clear any memory issues.
- Check storage space – Ensure sufficient free disk space for temporary install files.
- Rename iTunes folder – Helps reset program settings and clear cache.
- Create new user account – Install update as different macOS user to isolate issues.
- Remove duplicate iTunes – Delete extra copies and leave only one app instance.
- Update Apple drivers – Refresh components like Apple Mobile Device Support.
Also check Apple’s support site for any known iTunes bugs and possible workarounds. Updates with major problems are sometimes pulled temporarily until a fixed version is released.
How to prevent iTunes update problems
You can take proactive measures to avoid iTunes update errors:
- Maintain latest macOS – Keep Mac operating system current to match iTunes requirements.
- Disable antivirus – Add iTunes to exception list so scans do not interfere.
- Close other apps – Quit all other programs so iTunes has full system resources.
- Disable auto-update – Manage updates manually instead of automatic installs.
- Update over Ethernet – For stable connection, update over wired vs. WiFi network.
- Make iTunes backup – Backup iTunes library and device data in case of issues.
Carefully managing iTunes updates and your Apple environment can help minimize the chances of encountering errors.
Conclusion
iTunes update problems are usually fixable with some targeted troubleshooting and beneficial preventive maintenance. By understanding the potential causes, carefully applying update best practices, and utilizing Apple’s support resources, you can overcome iTunes update errors and keep your media management software current.
