The iPod Touch is a portable media player designed and marketed by Apple Inc. It runs Apple’s iOS mobile operating system. The iPod Touch was first introduced in 2007 as a more compact version of the iPhone without the phone capabilities. Since then, the iPod Touch has gone through multiple generations and iOS updates.
As with any electronic device, the iPod Touch is susceptible to software errors and bugs. These errors are communicated through numeric codes. For example, the infamous Error 53 that disabled many iPhones was the result of a failed Touch ID sensor test. While the cause of error codes vary, they generally point to an issue with either the hardware, operating system, or apps.
Error 27 is one such error code that iPod Touch users may encounter. By examining the reasons behind error codes and following some troubleshooting steps, many issues can be identified and resolved. This guide will provide an overview of Error 27, what may cause it, and how to fix it.
What is Error 27?
Error 27 is an issue that can occur on iPod Touch devices, preventing the user from connecting to Wi-Fi networks. It is characterized by the message “An error occurred connecting to the Apple ID server” along with the specific error code 27.
This error is typically caused by a software glitch that affects the network connectivity features on the iPod Touch. It prevents the device from establishing a stable connection with nearby Wi-Fi networks, even if valid credentials are entered.
Common Causes
There are a few common causes behind error 27 on the iPod Touch:
Error 27 can sometimes be caused by minor technical issues with the WiFi connection or iOS software. An unstable WiFi connection or corrupted iOS files may prevent the iPod from completing an update or restore, triggering error 27.
Outdated iOS software versions are a frequent culprit. If you haven’t updated your iPod Touch in awhile, the outdated iOS may not be compatible with the latest restore files, leading to error 27.
Problems with apps or media files on your device can also cause error 27. Corrupted app data or media files that are not compatible with the latest iOS may trigger the error during an update or restore.
How to Fix Error 27
If you encounter Error 27 on your iPod Touch, there are several troubleshooting steps you can take to try and resolve it:
Reset Network Settings
Go to Settings > General > Reset and tap “Reset Network Settings.” This will reset all network settings, clear any problematic network configurations, and may resolve Error 27.
Update iOS Software
Ensure your iPod Touch is updated to the latest iOS version. Go to Settings > General > Software Update to check for and install any available updates. Updating to the newest iOS version can fix software bugs causing Error 27.
Delete and Reinstall Problematic Apps
Determine if any recently installed or problematic apps are triggering Error 27. Delete any suspect apps, restart your iPod Touch, then reinstall the apps one-by-one to isolate the problematic app. Deleting and reinstalling apps can clear out bugs or glitches.
Restore iPod Touch
Back up your iPod Touch to iCloud or iTunes, then perform a full restore to factory settings. Go to Settings > General > Reset and tap “Erase All Content and Settings.” This will wipe your iPod Touch and reinstall a clean version of iOS, potentially fixing Error 27.
Reset Network Settings
Here is a step-by-step guide for resetting the network settings on your iPod Touch:
- Open the Settings app on your iPod Touch.
- Tap on “General”.
- Scroll down and tap on “Reset”.
- Tap on “Reset Network Settings”.
- Enter your passcode if prompted.
- Confirm that you want to reset your network settings.
Resetting the network settings will clear out all saved Wi-Fi networks and passwords, cellular settings, and other networking configuration profiles and settings. It essentially restores the iPod Touch’s network settings to their factory default state.
This reset can help fix issues connecting to Wi-Fi networks, cellular data networks, Bluetooth, AirDrop, and other network connectivity problems. It’s a commonly recommended first troubleshooting step for Error 27 issues before trying more complex solutions.
According to Apple Support, resetting network settings will not delete any data or media content on your iPod Touch.
Update iOS Version
One of the most common solutions for Error 27 on an iPod Touch is to update your device to the latest iOS version. Apple periodically releases software updates that fix bugs, patch security vulnerabilities, and add new features to iOS. Keeping your iPod Touch up-to-date ensures compatibility with the latest apps and accessories. It also provides important security protections.
You can check if a new iOS update is available and install it directly on your iPod Touch by going to Settings > General > Software Update. Make sure your device is connected to WiFi in order to download the update. You can also update by connecting your iPod Touch to a computer with iTunes installed. Open iTunes on your computer, connect your iPod Touch, then click on the device icon and Check for Update in the Summary tab. Follow the prompts to download and install the latest iOS version.
Updating to the current iOS provides the best chance of fixing Error 27. New iOS versions often address bugs that cause commonly encountered errors like this. Keeping your operating system up-to-date is one of the easiest troubleshooting steps you can take to resolve issues on your iPod Touch.
Delete and Reinstall Apps
Error 27 on an iPod Touch is commonly caused by corrupted or problematic apps. One potential fix is to delete the apps that may be causing the error, and then reinstall a fresh version.
To delete an app on an iPod Touch that could be causing Error 27:
- Touch and hold the app icon until the icons start to shake.
- Tap the “X” that appears in the corner of the app you want to delete. Per Apple Support, this will delete the app from your iPod Touch.
- Confirm that you want to delete the app when prompted.
After deleting any problematic apps, you can reinstall a fresh version from the App Store:
- Open the App Store on your iPod Touch.
- Search for and select the app you deleted earlier.
- Tap “Get” to reinstall the app.
Reinstalling a fresh version of the app can often resolve Error 27 by replacing any corrupted files. Be sure to only reinstall apps from trusted developers and sources.
Restore iPod Touch
Restoring your iPod Touch erases all data and settings and installs the latest version of iOS. This can fix many software issues, including Error 27. It’s important to backup your iPod Touch data before restoring.
To backup your iPod Touch:
– Connect your iPod to a computer with iTunes installed.
– Select your device in iTunes and click “Summary.”
– Tick “Backup Now.” iTunes will create a backup of your apps, data, and settings.
To restore your iPod Touch:
– Connect your iPod to your computer and open iTunes.
– Select your device and click “Restore.” This will install a fresh copy of the iOS software.
– If asked, click “Restore” again to confirm.
– The restore process can take awhile. Your iPod will reboot a few times.
Once the restore is complete, you can restore your backup to get your apps, data and settings back. This often resolves many iOS issues like Error 27.
Preventing Error 27
There are some steps you can take to avoid Error 27 occurring on your iPod Touch in the future:
Properly manage the apps on your device. Don’t overload your iPod Touch with too many apps as this can lead to software issues. Regularly delete unused apps to free up storage space.
Keep your iPod Touch’s operating system up to date. Install the latest iOS updates as soon as they become available. Updates often include bug fixes that prevent errors like 27 from happening.
Avoid interrupting the update process. Don’t unplug your iPod Touch from your computer while an iOS update is still in progress. Let the update fully complete to prevent software corruption issues.
Back up your iPod Touch regularly. Use iCloud or iTunes to back up your device so you have a restore point to go back to if Error 27 occurs again.
Handle your device with care. Dropping or damaging your iPod Touch can cause hardware and software problems that lead to errors. Use a case and screen protector to protect your device.
When to Seek Further Help
Error 27 can sometimes be difficult to resolve, even after trying all of the common troubleshooting steps. If you have repeatedly attempted to update or restore your iPod Touch and continue to get error 27, it may be time to seek additional help. Here are some signs that your issue requires further assistance:
If the error persists after trying multiple resets, iOS updates, deleting and reinstalling apps, and restoring your iPod Touch, there may be an underlying hardware issue. Error 27 is sometimes caused by a problem with the logic board, faulty connection, or other internal component. In these cases, the iPod will require inspection and possible repair by an Apple technician or authorized service provider.
You may need to book an appointment at an Apple Store or Apple Authorized Service Provider if resets and restores cannot resolve error 27. An in-person hardware diagnostic will help pinpoint the origin of the problem. Costs vary depending on the required repair.
In rare cases, error 27 may indicate permanent damage that cannot be fixed. If Apple determines your iPod has unrecoverable hardware damage, you may need to replace the device. Apple or an authorized retailer can help with replacement options.