What is iTunes error code 4010?

iTunes error code 4010 is a common error that users may encounter when trying to sync or restore their iPhone, iPad, or iPod Touch. This error indicates that there was a problem connecting to the iTunes Store server. There are a few potential causes and solutions for this error which will be covered in detail below.

What Causes iTunes Error 4010?

There are a few main causes of iTunes error code 4010:

  • Connectivity issues – This could be due to problems with your internet connection, issues with the iTunes Store servers, or a temporary outage.
  • Outdated iTunes version – If you haven’t updated iTunes recently, an outdated version could be causing syncing and connectivity problems.
  • Issues with Apple ID/iTunes Store account – Incorrect password, payment issues, or temporary lock outs can prevent connectivity.
  • Corrupt iOS backup – A damaged or corrupt backup file can cause errors when trying to restore to that backup.
  • Issues with iOS device – Outdated OS, storage full errors, or other device-specific issues may prevent syncing.

Connectivity problems tend to be the most common cause of error 4010. However, it’s a good idea to rule out any issues with your Apple ID, iOS device, iTunes app, or backups as well.

How to Fix iTunes Error Code 4010

If you encounter iTunes error 4010, there are a number of troubleshooting steps you can take:

Check Network Connection

First, verify that you have a stable internet connection on both your computer and iOS device. Reset any modems or routers if needed and connect to a different WiFi or cellular network to test. This will rule out any temporary connectivity problems.

Update iTunes

Make sure you’re running the latest version of iTunes on your computer. You can check for app updates in the Mac App Store or Windows Store. Updates often contain bug fixes and improvements that may resolve sync and connectivity issues.

Verify Apple ID and Password

Double check that you’re signing in with the correct Apple ID and password on both the iTunes app and iOS device. If you’ve recently changed your password, you may need to re-enter it.

Check Apple System Status

Visit Apple’s system status page to see if there are any known outages with Apple services and the iTunes Store. If so, you’ll need to wait until services are restored to resolve the error.

Restart Computer and Device

A simple restart of your computer and iOS device can clear out minor glitches. Power down fully then restart to troubleshoot.

Disable VPN or Proxy Settings

If you connect through a VPN or proxy, try turning it off temporarily to rule out connectivity conflicts. VPNs can sometimes interfere with iTunes syncing.

Sign Out and Back In to iTunes & App Store

Sign out then sign back in to your iTunes account and App Store accounts on the iOS device and computer. This resets the connection and often resolves temporary account issues.

Delete and Reinstall iTunes Helper

On a Mac, locate the iTunes Helper file in your Applications > Utilities folder and trash it. Then restart the computer and macOS will automatically reinstall a new helper app. This clears out bugs or corrupt files.

Create a New Test User Account

Create a brand new user account on your computer and test signing into iTunes with it. If syncing works normally, it indicates an issue with your main account’s iTunes files or settings.

Check Hosts File for Blocked Addresses

Check your computer’s Hosts file located at /etc/hosts on Mac or C:\Windows\System32\Drivers\etc\hosts on Windows. Make sure it does not contain any blocked Apple server addresses.

Reset iOS Device Network Settings

On the iOS device, go to Settings > General > Reset and choose Reset Network Settings. This clears out any problematic WiFi data or cached connection details.

Delete and Re-Add iOS Device in iTunes

In iTunes, delete the connected iOS device by clicking the device icon and selecting Delete. Then re-add it and try syncing again. This resets the sync connection.

Restore iOS Device

Back up your iOS device to either iCloud or iTunes, then choose to Restore which will wipe the device and reinstall a clean iOS setup. Test syncing again once restored.

Update iOS Device OS

Make sure your iPhone, iPad or iPod Touch is running the latest available iOS version. Older OS versions may have connectivity bugs or be incompatible.

Disable Antivirus or Firewall Temporarily

Antivirus software or firewalls on your computer could potentially block connections to iTunes. Try disabling them temporarily to test if that is causing a conflict.

Contact Apple Support

If you still cannot resolve error 4010, reach out to Apple Support directly for additional troubleshooting help.

Preventing iTunes Error 4010 in the Future

Once you’ve resolved error 4010, there are some steps you can take to avoid it recurring in the future:

  • Update iTunes regularly
  • Keep iOS devices current with latest OS
  • Use a stable, high speed internet connection for syncing
  • Don’t sync large amounts of data over public WiFi
  • Backup data regularly to iCloud and external drives
  • Sign out of iTunes before switching Apple IDs
  • Don’t jailbreak iOS devices as it can cause sync issues

Following best practices for syncing and managing your Apple ID account will prevent many connectivity issues that lead to error 4010. Be sure to backup your iOS device data regularly as well to avoid potential data loss if troubleshooting is ever required.


iTunes error 4010 typically indicates an issue connecting to the iTunes Store and Apple servers. While frustrating, it can usually be resolved through troubleshooting steps like checking network connections, updating iOS and iTunes, signing out and back in to accounts, and restarting devices. Persistent error 4010 issues may require fully restoring the iOS device or contacting Apple support. Following our guide, you should be able to get error 4010 fixed quickly so you can get back to syncing your music, photos, apps and other iTunes content.