Kaseya is a software company that provides IT management solutions for managed service providers (MSPs) and mid-sized enterprises. Kaseya is best known for its remote monitoring and management (RMM) platform, which allows MSPs to manage the IT infrastructure of their clients remotely.
Kaseya’s Flagship RMM Platform
Kaseya’s flagship product is its RMM platform, called Kaseya VSA. VSA stands for Virtual System Administrator. This platform allows MSPs to remotely monitor, manage, and maintain client networks, computers, and other IT infrastructure. Key capabilities of the Kaseya VSA RMM platform include:
- Remote Monitoring – Monitor the health and performance of client networks, servers, desktops, laptops, etc. Get alerts for issues like disk space, CPU load, memory usage, etc.
- Patch Management – Automate the patching and updating of operating systems, applications, and other software across client endpoints.
- Software Deployment – Remotely deploy, update, and uninstall software across managed endpoints.
- IT Automation – Automate routine IT tasks and processes like system backups, antivirus updates, disk cleanups, etc.
- Remote Control – Remotely take control of client computers to quickly troubleshoot and resolve support issues.
- Security Monitoring – Monitor endpoints for threats like malware, spyware, ransomware. Get alerts of suspicious activity.
- Client Portal – Branded client portal allows end users to submit tickets, view the status of their requests, and access knowledge base articles.
The Kaseya VSA RMM provides a centralized dashboard through which MSPs can monitor and manage all of their client endpoints and IT infrastructure. This allows MSPs to deliver proactive monitoring and management services to their clients in a scalable, efficient way.
IT Automation and Scripting
In addition to the core RMM capabilities, Kaseya also provides advanced automation and scripting tools. These allow MSPs to automate repetitive IT tasks, enforce IT policies across client endpoints, and quickly resolve issues through scripting. Key automation features include:
- Policy-based Automation – Centrally define and enforce IT policies like password requirements, security settings, disk cleanup rules, etc.
- Scripting – Quickly automate tasks and resolve issues through an easy-to-use scripting wizard.
- Remote Command Execution – Run commands on remote computers to install/uninstall software, start/stop services, reboot systems, etc.
- IT Process Automation – Streamline processes like onboarding new employees, provisioning resources, managing backups, etc.
With policy-based automation and scripting, MSPs can drive greater efficiency, consistency, and scale across client IT environments. Tasks that once took hours can be completed in just minutes.
Integrated Security Tools
In addition to monitoring and automation capabilities, Kaseya also integrates security tools into its RMM platform. These allow MSPs to strengthen the security postures of client networks. Key security features include:
- Two-Factor Authentication (2FA) – Add an extra layer of protection by requiring a secondary form of authentication.
- Role-based Access Controls – Restrict access to only authorized users based on roles and permissions.
- Compliance Monitoring – Assess endpoints against compliance benchmarks like HIPAA, PCI, GDPR, etc.
- Antivirus Integration – Install, configure, update antivirus software across all endpoints.
- Network Access Control – Control network access by device, user, IP address, MAC address, etc.
- Vulnerability Scanning – Scan networks to identify security weaknesses and vulnerabilities.
With Kaseya’s security capabilities, MSPs can implement and demonstrate strong security controls to meet client standards and compliance requirements.
MSP- optimized Platform
Unlike some RMM tools designed for enterprise IT, Kaseya VSA is purpose-built with the needs of MSPs in mind. Key capabilities geared towards MSPs include:
- Multi-Tenant Architecture – Support and manage multiple client organizations from a single platform.
- Automated Billing – Track time against clients and projects to automate client billing.
- Configurable Client Reports – Provide customized reports to demonstrate the value delivered to each client.
- MSP Admin Role Controls – Granular controls allow delegation of platform access and restrictions as needed.
- Professional Services Automation (PSA) Integrations – Integrate with leading PSA tools like ConnectWise Manage and Autotask.
With a multi-tenant platform built for MSP workflows, Kaseya enables MSPs to efficiently deliver managed services across their client base and scale their business.
Broad Platform Ecosystem
In addition to the core RMM platform, Kaseya also offers integrated solutions and an ecosystem of third-party integrations:
- IT Documentation – Kaseya IT Glue provides robust IT documentation, workflows, and internal knowledge management.
- Security Solutions – Kaseya offers security offerings including endpoint detection and response, vulnerability assessment, phishing simulation, and security awareness training.
- Backup Solutions – Kaseya backup solutions provide cloud-based backup and disaster recovery capabilities.
- PSA/NOC Integrations – Kaseya integrates with PSAs like ConnectWise Manage and Autotask as well as NOC tools like ConnectWise Sell.
- Third-Party Integrations – Extensive third-party integrations allow combining Kaseya with other critical MSP solutions.
This broad ecosystem gives MSPs the flexibility to assemble integrated technology stacks tailored to their specific needs.
In summary, Kaseya is a leading provider of RMM software purpose-built for MSPs. The company is best known for:
- Its Kaseya VSA platform for remote monitoring, management, and automation.
- MSP-focused capabilities like multi-tenancy, automation, and integrated security tools.
- An ecosystem of complementary solutions and third-party integrations.
With over 10,000 MSP customers globally, Kaseya aims to give MSPs an integrated platform to efficiently deliver managed IT services and grow their businesses.