What is the purpose of Kaseya?

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What is the purpose of Kaseya

Kaseya is a software company that provides IT infrastructure management solutions for managed service providers (MSPs) and internal IT organizations. The core purpose of Kaseya is to help IT teams efficiently monitor, manage, and secure their clients’ IT environments from a centralized platform.

What does Kaseya offer?

Kaseya offers a broad portfolio of IT management solutions, including:

  • Remote monitoring and management (RMM) – For monitoring IT assets, automating management tasks, patching, etc.
  • IT documentation – For documenting IT environments and configurations
  • Backup and disaster recovery – For securely backing up data and restoring systems
  • Network monitoring – For visibility into network performance and usage
  • Security solutions – For threat detection, vulnerability management, compliance, etc.
  • Service desk – For ticketing, asset management, knowledge management, and more
  • Business management – For finance, billing, reporting, and other business functions
  • Cloud management – For managing SaaS applications and cloud infrastructure

These solutions are designed to help MSPs efficiently deliver managed services to their small and medium business (SMB) clients. The platform also enables internal IT teams to consolidate their management stack onto a single pane of glass.

What are the key capabilities and benefits?

Here are some of the key capabilities Kaseya offers through its platform:

  • Centralized monitoring and management – Monitor, manage, and troubleshoot IT infrastructure from a single web-based platform.
  • Automation – Automate routine IT tasks like software deployment, patch management, backup jobs, etc.
  • Remote control – Remotely access devices to quickly troubleshoot and resolve support requests.
  • IT documentation – Document IT environments, configurations, processes, and procedures.
  • Reporting and business intelligence – Gain visibility with reports, dashboards, and analytics.
  • Scripting – Use scripting to customize and extend platform capabilities.

These capabilities provide the following key benefits:

  • Increased efficiency – Automate manual tasks to improve efficiency.
  • Reduced costs – Consolidate tools to reduce costs associated with managing disparate solutions.
  • Improved service delivery – Deliver more consistent, high-quality managed services.
  • Enhanced visibility – Gain a “single pane of glass” view into distributed environments.
  • Centralized management – Manage remote computers, servers, and mobile devices from a central dashboard.

Who is the Kaseya platform designed for?

The Kaseya platform is designed for two main types of users:

  1. Managed service providers (MSPs) – MSPs that deliver remote monitoring, management, security, and other IT services to SMB clients use Kaseya to efficiently service a large number of customers.
  2. Internal IT organizations – Internal IT teams in businesses, government agencies, and other organizations use Kaseya to consolidate their management stack and automate IT processes.

For MSPs, Kaseya supports core functions like remote monitoring, patching, backup, service desk, procurement management, and more. This enables MSPs to efficiently deliver managed services to their SMB clients.

For internal IT teams, Kaseya helps consolidate various point solutions onto a single platform. This provides integrated IT management capabilities and a “single pane of glass” for hybrid IT environments.

What are some key Kaseya products and solutions?

Here is an overview of some of Kaseya’s core products and solutions:

Kaseya VSA

Kaseya VSA is the company’s flagship remote monitoring and management (RMM) product. Key capabilities include:

  • Agent-based monitoring for servers, desktops, network devices, etc.
  • Patch management
  • Software deployment
  • IT automation
  • Remote control and access
  • Ticketing and service desk
  • Reporting and dashboards

Kaseya BMS

Kaseya BMS provides backup and disaster recovery capabilities, including:

  • Image-based backup
  • File-based backup
  • Local and cloud backup targets
  • Backup monitoring and reporting
  • Features for HIPAA compliance

Kaseya Traverse

Kaseya Traverse is the company’s network monitoring and management solution, offering:

  • Network discovery and mapping
  • Bandwidth monitoring
  • Traffic analysis
  • Alerting engine
  • Customizable reporting

Kaseya IT Glue

IT Glue provides IT documentation and configuration management capabilities such as:

  • Centralized IT documentation repository
  • Documentation templates and workflows
  • Visual documentation of IT environments
  • Integration with RMM, PSA, and other tools

Kaseya offers many other solutions for security, cloud management, service desk, and more that integrate together into a unified platform.

How does Kaseya integrate with other tools?

Kaseya offers several methods to integrate with other tools and solutions:

  • Open API – Kaseya provides APIs to allow integration with third party applications.
  • Kaseya Exchange – An online marketplace offering pre-built integrations and add-ons that extend the Kaseya platform.
  • Single sign-on – Allows single sign-on access to integrated third party solutions.
  • Connectors – Pre-built integrations to popular RMM, PSA, accounting, and other applications.
  • Plugins – Add-on modules that provide integration capabilities.
  • Scripts – Automation scripts to integrate with external applications and data sources.

This integration enables Kaseya to consolidate various point solutions into a unified IT management platform. Some examples of third party solutions that integrate with Kaseya include:

  • Professional services automation (PSA) tools
  • Endpoint security and antivirus products
  • Backup tools like Veeam, Datto, StorageCraft, and more
  • Identity and access management solutions
  • Service desk solutions like Zendesk, Freshdesk, ManageEngine, etc.
  • Accounting and ERP software

What are some notable clients and competitors?

Clients

Some notable Kaseya clients include:

  • MSPs – Kaseya is used by approximately 10,000 MSPs worldwide including Stratosphere Networks, GCOMM, and NexusTek.
  • Internal IT – Organizations using Kaseya internally include AMD, Emirates Airlines, and the City of Las Vegas.
  • Education – University clients include Purdue University, University of Miami, and University of Oxford.
  • Finance – Financial services firms like Wells Fargo and Barclays use Kaseya.
  • Retail – Retail/ecommerce companies like Zappos and Australia Post use the platform.
  • Healthcare – Healthcare providers including Miami Children’s Health System and Virginia Garcia Memorial Health Center.

Competitors

Some of Kaseya’s main competitors in the RMM and IT management space include:

  • ConnectWise – Offers competing RMM, documentation, and PSA solutions targeted at MSPs.
  • NinjaRMM – Leading RMM tool for MSPs and internal IT organizations.
  • SolarWinds – Provides RMM and other IT infrastructure management tools.
  • Atera – Competitor focused specifically on MSPs and SMBs.
  • Datto – Known for backup and business continuity but also offers RMM capabilities.
  • Pulseway – Leading cloud-based RMM platform for MSPs.

Kaseya competes primarily on the breadth and depth of their integrated IT management platform. Their end-to-end solution can replace the need for multiple point solutions used by MSPs and internal IT organizations.

What is the history and background of Kaseya?

Here is an overview of Kaseya’s history and origins:

  • Founded – Kaseya was founded in 2000 by Gerald Blackie, Don LeClair, and Mike Cullen.
  • Headquarters – The company is headquartered in Miami, Florida with additional offices around the world.
  • Early focus – Kaseya originally provided software solutions for the cable industry before pivoting to IT management.
  • Initial funding – Kaseya received initial funding from Insight Venture Partners in 2003 to support their entrance into the RMM market.
  • Product evolution – The Kaseya RMM product was first launched in 2006 as Kaseya 1, later rebranded as Kaseya 2 in 2009.
  • Recent developments – Kaseya has acquired various companies (IT Glue, RapidFire, Graphus, ID Agent, etc.) to expand their platform.
  • Investors – Today, Kaseya is owned by Insight Partners and TPG Capital following a 2018 investment.
  • Leadership – Fred Voccola became CEO in 2018 and leads the company today.

Over its history, Kaseya has grown from a cable software provider to one of the leading and most trusted platforms for MSPs and internal IT organizations globally.

Conclusion

In summary, Kaseya provides a comprehensive IT infrastructure management platform to help MSPs efficiently deliver managed services and enable internal IT teams to consolidate their stack onto a single pane of glass. The breadth of capabilities across RMM, backup, documentation, security, automation, and more allows Kaseya to serve as an end-to-end solution. With strong market adoption across 10,000 MSPs and thousands of internal IT organizations, Kaseya has established itself as a leader in enabling efficient, modern IT management.