ASUS is a Taiwanese multinational computer hardware and electronics company headquartered in Taipei, Taiwan. Founded in 1989, ASUS is one of the world’s largest computer hardware manufacturers, best known for producing computer components and peripherals like motherboards, graphics cards, displays, and routers (ASUS Company Overview). ASUS is a leading brand in gaming PCs and graphics cards, and also manufactures popular consumer devices like laptops, tablets, smartphones, and wearables. With over $14 billion in annual revenue, ASUS employs over 13,000 people worldwide and sells products in over 50 countries (Working At Asus: Company Overview and Culture).
ASUS Shipping Methods
ASUS offers various shipping options for customers in the United States and internationally. According to their website, domestic orders within Germany are typically delivered within 3-5 business days, while international orders generally take 5-7 business days. Shipping times can vary depending on product availability and customer location.
For U.S. customers, ASUS provides free standard ground shipping on orders over $50. Expedited shipping options are available for an additional fee, with delivery times ranging from 2-3 days for expedited to 1-2 days for priority shipping. ASUS utilizes shipping carriers like FedEx, DHL, and UPS to deliver orders in the U.S. According to ASUS, they recommend using trackable shipping when sending items for repair or replacement.
For international orders, ASUS offers DHL Express shipping to over 200 countries worldwide. Delivery times vary based on destination. ASUS may use different carriers for certain countries or regions. Taxes, duties, and customs fees may apply for international orders. ASUS provides shipping rate estimates during checkout based on the delivery address provided.
Users can track the status of their order on the ASUS website using their order number and email address. ASUS also provides prepaid return shipping labels for warranty claims and returns. This allows customers to ship items back to ASUS free of charge.
Standard Shipping
ASUS offers free standard shipping on all orders placed through their online store in the United States with no minimum purchase required (ASUS Online Store FAQ). Standard shipping typically takes 5-7 business days for delivery within the contiguous US once the order has shipped (ASUS Shipping Terms).
For orders to Germany placed through the ASUS webshop, standard domestic delivery takes 3-5 days while international delivery takes 5-7 days from the date of shipment (ASUS Shipping Terms).
In the UAE, ASUS offers free standard shipping on orders over AED 200 through their online shop. For orders under AED 200, a AED 18 shipping fee applies (ASUS UAE FAQ). Standard delivery typically takes 2-7 business days within the UAE.
Expedited Shipping
ASUS offers expedited shipping options for customers who need their orders faster than standard shipping. According to the ASUS website, expedited shipping delivers orders within 2-3 business days after processing is complete.
The cost of expedited shipping depends on the destination. For example, expedited shipping within the contiguous US costs $20. Expedited shipping to Alaska and Hawaii is $30. For international expedited shipping, costs vary by region: expedited shipping to Canada is $30, to Europe is $40, and to all other international destinations is $60.
Customers can select expedited shipping during checkout. ASUS recommends choosing expedited shipping if you need your order quickly and are willing to pay extra for faster delivery times. Tracking numbers are provided so customers can follow their expedited orders. More details can be found on ASUS’s shipping policy page: Expedited Shipping Tracking.
International Shipping
According to ASUS’s official site, ASUS delivers goods to international locations outside of Germany within 5-7 business days. However, other reports indicate that as of January 2023, ASUS does not offer direct international shipping options from their website. Customers outside of the regions ASUS ships to will likely need to use a third-party shipping forwarder or freight company to get ASUS products delivered internationally.
Based on ASUS’s shipping timeframes listed on their German site, it seems that they can ship to most destinations in Europe within 5-7 business days. However, deliveries to farther regions like North America, Asia, Africa, South America or Australia/Oceania may take longer or may need to go through a freight forwarder. ASUS does not provide guaranteed delivery times for international parcels.
In summary, ASUS appears to have limited international shipping capabilities directly from their website. Customers outside of Europe/Germany should verify with ASUS or a freight company on current international restrictions and transit times before ordering.
Shipping Carriers
ASUS primarily uses FedEx and UPS for shipping in the United States. According to the ASUS support page, ASUS partners with FedEx to provide pre-paid shipping labels for returns and exchanges [1]. For standard shipping of new purchases, UPS is commonly used as the carrier [2].
International shipping is handled through a variety of carriers depending on the destination country. Popular international carriers include DHL, FedEx International, and UPS Worldwide. ASUS may use local postal services or other regional carriers for some destinations as well.
Order Tracking
ASUS orders and shipments can be easily tracked using the ASUS order status tool. Customers can track their order status by going to https://shop.asus.com/us/sales/guest/form/ and entering their order number and email address used at checkout. The order status page will show the current status of the order such as processing, shipped, or delivered. It also provides the shipping carrier and tracking number once the order has shipped.
Real-time delivery updates can also be monitored by entering the tracking number on the carrier’s website, such as USPS, FedEx, or UPS. Additionally, some customers have reported receiving automated email and text notifications when their ASUS order ships and is delivered.
If customers encounter any issues tracking their order on the ASUS website, they can contact ASUS support for assistance. The order tracking page allows customers to easily monitor the progress of their order from processing to final delivery.
Return Shipping
ASUS allows returns within 30 days of receiving an order, according to their Return Policy. Customers are responsible for return shipping costs. ASUS recommends using a trackable shipping method and insuring the return in case it gets lost or damaged. The returned items must be in original factory condition, including all accessories, parts, software, and documentation, as per ASUS’s Packaging Instruction policy.
If a return is initiated within 30 days, ASUS will provide a refund once the returned item passes inspection at their facility. Returns made after 30 days may be subject to a 15% restocking fee. Customers who purchased ASUS Premium Care have an extended 14 day return window, as long as the product seal hasn’t been broken, according to the ASUS Premium Care Terms.
Overall, ASUS aims to make returns and refunds easy for customers, as long as the items are in original, undamaged condition and within the allowable time frame. They recommend contacting their customer support team with any questions about return shipping.
Damage & Insurance
ASUS provides one year of accidental damage protection (ADP) with most of their laptop purchases for no additional cost. This covers damages from spills, drops, electrical surges, and more. If accidental damage occurs, customers can file a claim through ASUS support to have their device repaired or replaced [1].
However, some Reddit users have complained about difficulty getting ASUS to cover damage claims, especially for shipping-related damage. ASUS maintains that the shipping company would be responsible for damages during transit [2]. If receiving a damaged product, it’s recommended to document the damage thoroughly and contact ASUS support right away to file an insurance claim.
Beyond the included ADP, customers can purchase extended warranties and damage protection plans from ASUS for additional years of coverage. ASUS Premium Care offers extended warranties up to 3 years with accidental damage protection, 24/7 tech support, and other benefits. While cost varies by device, Premium Care starts around $99.
In summary, ASUS provides decent included protection against accidental damage. But for long-term peace of mind, extended warranties may be worth considering due to some challenges customers have faced securing damage claims.
[1] https://www.asus.com/us/site/ADP/
[2] https://www.reddit.com/r/ASUS/comments/qa4xxx/asus_wants_me_to_pay_for_the_damage_they_caused/
Conclusion
ASUS products are shipped using a variety of shipping methods. For customers in the United States, standard shipping is free 2-day or next day shipping on most orders. Expedited shipping costs extra but can ensure faster delivery of 1-day or same day. International shipping is available to over 40 countries, with delivery times varying based on location. FedEx and UPS are primarily used to ship ASUS products in the US, while local couriers are often used for international orders. Every order receives a tracking number that allows customers to follow their package’s progress. ASUS accepts returns on most products within 30 days of purchase, providing free return shipping labels for defective items. Insurance and damage protection is automatically included in case of any issues. Overall, ASUS aims to provide timely, reliable shipping and delivery on all orders through their network of shipping partners.