What to do if your Xbox One is getting power but won t turn on?

Quick Overview

If your Xbox One is getting power but won’t fully turn on, there are a few things you can try to get it working again:

  • Make sure the power brick light is on – if not, try a different power outlet
  • Try a hard reboot by holding the power button down for 10 seconds
  • Check HDMI connections from console to TV/monitor
  • Try disconnecting and reconnecting cables, or use a different HDMI cable
  • Check for overheating issues and dust buildup
  • Try resetting video settings by holding down eject button and pressing power
  • Check for corrupt system files – may need to reset console to factory settings
  • Contact Xbox Support if none of these steps resolve the issue

Issues powering on properly are often due to loose connections, overheating, corrupted data, or hardware malfunctions. With some diligent troubleshooting, you can usually get things working again without needing to send the console in for repair.

Common Causes of Xbox One Not Turning On

There are a few common issues that can prevent your Xbox One from powering on properly:

Loose or Damaged Cables

One of the simplest explanations is a loose or damaged HDMI or power cable. Try disconnecting and reconnecting each cable to ensure they are seated firmly in place. Examine cables for any kinks, cuts, or other damage. If necessary, swap out the HDMI or power cable for a different one that you know works. Use HDMI cables that are certified for 8K resolution (48 Gbps) for best performance.

Power Brick Issues

Check that the power brick light comes on when connected to power – if not, try plugging it into a different wall outlet. If the light still doesn’t illuminate, the power brick may need to be replaced. Contact Xbox Support to arrange a replacement. Only use a Microsoft OEM power brick, third party units may damage your console.


Consoles need adequate ventilation to prevent overheating. Check for dust buildup in vents and fans. Clean out any dust with compressed air. Also ensure your Xbox is not confined in too tight of a space. Give at least 4-6 inches of clearance on all sides. Operating temperatures exceeding 104°F (40°C) may cause issues.

Corrupted System Files

Sometimes system files can become corrupted through unexpected shutdowns, failed updates, or storage errors. This can prevent the Xbox OS from loading properly on boot. You may need to reset your console to factory defaults to resolve software corruption.

Hardware Malfunctions

In rare cases, hardware malfunctions like Blu-ray drive failures, hard drive crashes, or motherboard defects can occur. This requires professional repair to replace damaged components. Contact Xbox Support to arrange service.

Steps to Troubleshoot Xbox One Not Turning On

Here are detailed steps for troubleshooting and fixing an Xbox One powering up but not turning on fully:

1. Check Power Supply and Cables

As covered above, start by checking for these common physical connection issues:

  • Verify the power brick light comes on when connected to a wall outlet. Try different outlets.
  • Check that HDMI video cable is firmly connected at both ends – console and TV/monitor.
  • Inspect cables for damage. Swap cables if possible to test.
  • Try power cycling the console and cables by unplugging and replugging.

Many boot up issues can be fixed by re-seating cables or using working spare cables.

2. Attempt Hard Reboot

If the console receives power but doesn’t boot properly, try a hard reboot:

  1. Press and hold the Xbox power button on the front of the console for approximately 10 seconds.
  2. Continue holding until the console fully powers down.
  3. Wait 10 seconds then turn the console back on with the power button.

This hard reboot will clear any temporary software glitches preventing start up.

3. Test Console Without Peripherals

Unplug any connected USB devices, discs, and external hard drives then try powering up. If successful, plug peripherals back in one at a time to determine if one is causing the issue. Faulty peripherals can prevent proper start up.

4. Enter Safe Mode

Boot into Safe Mode to diagnose problems:

  1. Unplug all cables from the console.
  2. Press and hold power button for 5-10 seconds until you hear a second startup tone.
  3. Connect video cable and power cable only – no other accessories.
  4. Press power button again and choose Safe Mode options to restart, reset, or diagnose.

Safe Mode runs diagnostics checks and gives you access to troubleshooting options.

5. Reset Video Settings

Resetting video settings can fix display problems preventing the Xbox from lighting up properly:

  1. Eject any disc from the drive.
  2. Press and hold the eject and power buttons simultaneously for 5-10 seconds until you hear a chime.
  3. The video output will reset to the standard definition setting.

Now power up the console and choose video options to match your TV/monitor.

6. Factory Reset Console

If software is corrupted, your last resort is resetting to factory defaults:

  1. Backup games and data you want to keep onto external drive or cloud storage.
  2. From the Home screen go to Settings > System > Console info.
  3. Select Reset console. Choose Reset and remove everything to erase all data.
  4. Follow on-screen prompts to download a fresh copy of the system software.

Factory reset erases all data, resolves software issues, and may fix startup problems.

7. Contact Xbox Support

For hardware failures or issues persisting through all troubleshooting steps, contact Xbox Support online or by phone. Have your detailed troubleshooting history available. Support can authorize repairs or replacement if a component is damaged.

Preventing Xbox One Start Up Problems

You can help avoid issues powering up your Xbox One console by following these tips:

  • Provide proper ventilation around the console to prevent overheating.
  • Use a surge protector to avoid electrical damage from power fluctuations.
  • Gently insert discs and peripherals to avoid hardware damage.
  • Shut down properly using the Xbox menu instead of unplugging.
  • Keep your console and cables away from moisture and extremes of temperature.
  • Update your console software regularly for optimal performance.
  • Clean your console periodically to remove accumulated dust.

Taking proper care of your Xbox One and following safe usage practices reduces the likelihood of start up failures down the road.


Troubleshooting Xbox One power on issues requires methodically checking connections, cables, ventilation, hardware issues, and software corruption. Start with simpler solutions like cable checks. Hard reboots and safe mode can fix many software glitches. For persistent problems contact Xbox Support to determine if professional repair is required. Taking preventative measures reduces wear and tear that can eventually impact starting up properly. With the right troubleshooting approach, you can get your unresponsive Xbox One console up and running again.