If you need to return or drop off a FedEx package, you have several convenient options. FedEx offers many locations where you can easily turn in your package.
FedEx Retail Locations
One of the best options for returning or dropping off a FedEx package is to visit a FedEx retail location, such as a FedEx Office or FedEx Ship Center. There are over 2,000 FedEx Office locations and over 1,500 FedEx Ship Centers in the United States. At these locations, you can drop off any FedEx package for shipment or return.
To find a FedEx retail location near you:
- Go to the FedEx website and click on the “Find a FedEx Location” link.
- Enter your zip code and select the types of services you need (such as package drop-off).
- Select a location from the list of options in your area.
When you arrive at the retail location, bring your package to the counter and let the employee know you need to drop off a package. They will print a shipping label or return label for you there. This is the fastest and most convenient way to return or ship a FedEx package.
FedEx OnSite Locations
In addition to stand-alone FedEx retail locations, FedEx offers package drop-off services at thousands of FedEx OnSite locations inside businesses like grocery stores, pharmacies, office supply stores, and more. Here are some tips for returning a package at a FedEx OnSite location:
- Find a location using the FedEx website or mobile app.
- Look for the FedEx sign inside the store entrance so you know where to bring your package.
- Take your package to the store counter and let the employee know you need to ship or return a FedEx package. They will take care of the rest!
FedEx OnSite locations provide a quick and convenient way to drop off pre-labeled packages when you’re already out running errands. And many are open extended hours outside regular FedEx operating times.
FedEx Drop Boxes
If you can’t make it to a FedEx retail location, another option is to use a FedEx drop box. These are large orange boxes labeled “FedEx” that allow you to drop off packages anytime.
FedEx has over 15,000 drop boxes across the U.S. Many are located right outside stand-alone FedEx Ship Centers, but they also can be found at shopping centers, gas stations, office buildings, apartment complexes, and more.
To find a FedEx drop box near you, use the locator on the FedEx website or mobile app. Be sure your package is sealed with a prepaid label before dropping into the box. FedEx picks up from most drop boxes daily.
Schedule a Pickup
If it’s not convenient to leave your home or office to drop off a package, you can have FedEx come to you. The FedEx Scheduled Pickup service allows you to arrange for a FedEx driver to stop by and pick up your package.
To schedule a pickup:
- Go to FedEx.com or use the FedEx mobile app.
- Select “Schedule a Pickup.”
- Enter your pickup location and shipment details.
- Choose your requested date for pickup.
You can schedule the pickup as early as the next business day. There is no extra charge for FedEx Scheduled Pickup for many services when you have a prepaid label. With Scheduled Pickup, you don’t have to leave home – just have your package ready and FedEx will come to you.
Return Packages at FedEx Office Locations with Self-Service Kiosks
Many FedEx Office locations also have self-service kiosks that allow you to easily process pre-labeled return packages yourself.
Here is the process if you have a FedEx return label:
- Enter your return code at the kiosk.
- Scan your return label barcode.
- Place the package in the kiosk drop box.
- Receive your receipt.
This automated option is fast and convenient. And if you have any issues, FedEx Office employees are available to assist.
Tips for Dropping Off Packages
Here are some additional tips to keep in mind when returning or dropping off FedEx packages:
- Check hours – Hours vary by location, with FedEx Offices and 24-hour drop boxes being open latest.
- Look for a prepaid label – If you already have a prepaid return or shipment label, using it speeds up the process.
- Know drop-off deadlines – Make sure to drop off your package before the Ship Center cutoff time to avoid delays.
- Pack securely – Use tape and proper packaging materials to secure and protect your contents.
- Get a receipt – Always ask for a receipt with tracking when dropping off to have peace of mind.
FedEx Home Delivery
In some cases, you can also return FedEx packages by handing them directly to a FedEx Home Delivery driver. To provide this service, drivers must be able to scan the label barcode at your door.
To take advantage of FedEx Home Delivery returns:
- Make sure you have a prepaid return label or barcode already created for your package.
- Watch for the FedEx truck making deliveries in your neighborhood.
- Flag down the driver and ask them to scan your return label or barcode.
This provides convenience if you happen to cross paths with a driver doing home deliveries in your area. However, it does not guarantee they will always be able to accommodate a pickup.
Print Return Labels from Home
If you don’t already have a return label, many retailers allow you to print one at home to expedite the returns process. Check the retailer’s website for instructions on accessing return labels.
For example, for Walmart online purchases:
- Sign into your Walmart account and go to your Purchase History.
- Select the item you want to return.
- Choose “Print return label” and follow prompts.
Printed e-return labels help streamline returning items. You can print directly on a regular sheet of paper or on the original shipping label pouch.
How to Track a FedEx Return
Once you’ve dropped off your return package, make sure to track its progress to ensure it gets back to the retailer. There are a few ways to track FedEx returns:
- On the receipt – Your receipt from the FedEx location will have a tracking number.
- Through FedEx – Enter the tracking number at FedEx.com or call 1-800-GoFedEx.
- Retailer website – Many retailers allow you to track returns on your online order history.
Following the tracking gives you confirmation when the retailer has received your return back. And it allows you to address any issues if there are delays in the transit process.
FedEx Return Options at a Glance
| Return Method | What You Need | Tracking Available |
|---|---|---|
| FedEx Retail Location | Package and optional label | Yes |
| FedEx OnSite | Package and optional label | Yes |
| Drop Box | Prepaid labeled package | Yes |
| Scheduled Pickup | Prepaid labeled package | Yes |
| Home Delivery | Prepaid labeled package and driver | Yes |
| Print Label from Home | Printer and retailer account | Yes |
Conclusion
In summary, FedEx gives you many convenient options for returning packages or dropping off new shipments. By taking your package to a FedEx retail location, OnSite, or drop box, scheduling a pickup, handing to a driver, or printing a label from home, you can quickly and easily get your package sent back. Tracking the status also helps confirm the retailer receives it. With the variety of choices FedEx provides, you can find a returns solution that fits your needs.