How can I check my purchase on Amazon?

There are a few easy ways to check the status of your Amazon purchase. Here are some quick answers to common questions about checking your Amazon order:

How do I track my Amazon order?

The easiest way to track your Amazon order is to use the “Track Package” feature on Just follow these steps:

  1. Go to and log into your account.
  2. Hover over “Returns & Orders” in the top menu bar and click on “Track your package.”
  3. Enter your order/shipment ID or tracking number and click “Track.”

This will show you the current status of your order, including estimated delivery date and where the package is currently located.

Where can I find my Amazon order number?

Your Amazon order number can be found in a few places:

  • In your order confirmation email – Look for an order # such as 112-1234567-1234567.
  • On your account under Orders – Log into your account, go to Your Orders, and find the order.
  • In your shipment confirmation email – If your order has shipped, look for the shipment ID.

Why does my Amazon order still say “Preparing for Shipment”?

If your Amazon order status is stuck on “Preparing for Shipment,” it means the package hasn’t been handed over to the shipping carrier yet. There are a few common reasons for this:

  • The item is still being processed at Amazon’s fulfillment center.
  • The item is awaiting stock or being restocked.
  • Your payment is still being processed and authorized.
  • It’s taking more time to prepare a large or complex order.

Unless you are notified otherwise, the package should move into the shipping process within a few days. You can contact Amazon Customer Service if it is delayed more than a week.

Why does my Amazon order say “Carrier picked up package”?

The “Carrier picked up package” status means your Amazon order has been handed over to the shipping carrier, like USPS, FedEx, or UPS. Now the delivery time is in the carrier’s hands as they transport it to your address.

This is a good sign that your order is on the way. You should receive a shipment confirmation email soon with a tracking number you can use to follow the package.

How can I tell if my Amazon order has shipped?

There are a few ways to know if your Amazon order has actually shipped:

  • The status changes to “Shipped” or “On the way” in Your Orders.
  • You receive a “Your order has shipped” email.
  • A shipment ID and/or tracking number appears on your order.
  • The estimated delivery date is further out from the order date.

As soon as that shipping confirmation comes through, you’ll know your package is traveling to you and should arrive by the estimated delivery date.

What do “Arriving Today” and “Out for Delivery” mean?

If you see an “Arriving Today” or “Out for Delivery” status on your Amazon order, it means the package is slated for delivery on the current day.

“Arriving Today” indicates the carrier expects the package to reach your address that same day. “Out for Delivery” means the package is loaded on a vehicle for delivery, typically first thing in the morning.

So if you see one of these statuses, be on the lookout for your Amazon order later in the day!

Why does my Amazon order say “Delayed”?

There are a number of reasons your Amazon order could display a “Delayed” status, including:

  • Bad weather conditions slowing delivery.
  • Unexpected shipping delays at the carrier.
  • Package missed its scheduled delivery time.
  • Damage or issues at the fulfillment center.
  • Inventory problems or items out of stock.

If your delivery date has passed and the status remains “Delayed,” reach out to Amazon Customer Service. They can investigate the cause and potentially get a replacement sent out.

What if the tracking shows my Amazon order delivered but I can’t find it?

If Amazon tracking shows your package was delivered, but you can’t locate it, here are some things to try:

  • Check if someone else accepted the package, like a family member, neighbor, or apartment manager.
  • Look near all doors, under doormats, in unlocked mailboxes, or behind bushes.
  • Call the shipping carrier to confirm where on your property it was left.
  • Double check the shipping address to make sure it’s correct.

If the package still can’t be found, report it as missing to Amazon as soon as possible. They will work with you on getting a refund or replacement.

How do I return or exchange an Amazon order?

To return or exchange an item purchased on Amazon, you can conveniently process it online:

  1. Sign into your Amazon account and go to Your Orders to find the item.
  2. Select “Return or Replace Items” on the order details page.
  3. Choose the reason for return and whether you want a refund or replacement.
  4. Print the provided return shipping label, if needed, and pack up the item.
  5. Drop off the package at the nearest designated location or schedule a pickup.

Once received and processed, Amazon will issue your refund or send the replacement typically within a few business days.

Can I change the shipping speed or delivery address on an Amazon order?

Yes, you may be able to change the shipping speed or delivery address if your Amazon order hasn’t shipped yet:

  1. Go to Manage Your Order on the order details page.
  2. Under Shipping Details, check if the option to “Change shipping speed” appears.
  3. Alternatively, choose “Change delivery address” if available.
  4. Save the new details and Amazon will update your order.

If the order has already shipped, it’s unfortunately too late to change the shipping details. But you can still manage the delivery with the carrier once you receive a tracking number.

Can I cancel an order I placed on Amazon?

Amazon allows you to cancel unshipped orders anytime before the shipping cut-off time, which is typically within a few hours of placing the order:

  1. Go to Manage Your Orders and find the item to cancel.
  2. Select “Cancel items” and confirm the cancellation.
  3. Unused gift cards or rewards points will be refunded.
  4. You may see a cancellation notice on the order details page.

If the order shipped already or the cancellation period has ended, you’ll need to return the items upon delivery instead.

How can I tell if my Amazon order is canceled?

If your Amazon order ends up canceled, you will be able to tell by:

  • The order status changing to “Canceled.”
  • A cancellation email from the seller or Amazon.
  • Seeing refund details if you paid already.
  • The item disappearing from Your Orders.
  • No shipping confirmation being received.

Amazon will cancel orders that cannot be fulfilled for various reasons. Reach out to the seller or Amazon if you have any questions about why it was canceled.

Can I track my Amazon order on my phone?

Yes, the Amazon app makes it easy to track your orders on your smartphone or tablet:

  1. Download and open the Amazon app (available for iOS or Android).
  2. Tap the hamburger menu in the upper left and select “Your Orders.”
  3. Find your order and tap “Track package” for updates.

You can also enable delivery alerts in Your Notifications to get real-time updates on your package right on your phone.

How do I contact Amazon about an issue with my order?

If you encounter any issues with your Amazon order, there are a few ways to contact them for help:

  • Use the online chat in the Customer Service section.
  • Call Amazon Customer Service at 1-(888)-280-4331.
  • Email Amazon through the Contact Us page.
  • Tweet @AmazonHelp to get assistance over Twitter.

Be ready with your order invoice or ID number. Amazon’s customer support can look into the problem and help resolve it quickly.


Checking your Amazon order status and tracking your delivery is easy with the online tools and mobile apps they provide. If any issues come up, Amazon offers convenient ways to get in touch with their helpful customer support.

Following your order from checkout to doorstep with Amazon’s visibility and support ensures you receive your items on time with minimal hassle. With these tips, you can stay on top of your Amazon purchases and troubleshoot problems if they occur.