Sandata mobile connect is a mobile application and portal that allows home care providers to manage visits, view schedules, submit timesheets, and access client information while out in the field. There are a few different ways to get in touch with the Sandata mobile connect support team if you need assistance using the mobile app or web portal.
Contact Sandata Mobile Connect Support
The easiest way to contact Sandata mobile connect support is directly through the mobile app. On the main menu of the app, scroll down and select the “Help & Support” option. This will open the support screen where you can call or email the support team right from the app.
The support phone number available in the mobile app is 1-800-544-7263. This number goes directly to the Sandata support team that can help troubleshoot any issues with mobile connect. Support is available 24/7.
You can also email [email protected] directly from the Help & Support section of the mobile app. This will allow you to describe your issue or question in writing to the support team.
Contact Support Through the Mobile Connect Website
In addition to the mobile app, you can contact Sandata mobile connect support through the mobile connect website. The website is located at https://www.sandatamobileconnect.com.
On the website, click on the “Contact Support” link at the top right of the page. This will open a support form where you can enter your name, email, phone number, and a description of the issue you are having.
The website support form is connected directly to the Sandata mobile connect team. After you submit your information through the form, a support representative will contact you to help troubleshoot your issue.
Call Sandata’s Main Customer Service Number
If you need to speak with someone immediately, you can also call Sandata’s main customer service phone number and ask to be transferred to the mobile connect support team.
The main Sandata customer service number is: 1-866-726-3268
When you call this number, let the representative know you are calling about the mobile connect app and need support troubleshooting an issue. They can transfer you directly to the mobile support team.
Email Sandata’s General Support Email
For non-urgent issues, you can also email Sandata’s general customer support email address:
Be sure to note in your email that you need assistance with the mobile connect app. The support team monitors this general email inbox as well and can route your request to the mobile connect team.
Contact Your Sandata Representative Directly
If your agency has an assigned Sandata account representative, you can also reach out to them directly for mobile connect support.
Your representative’s email and phone number should be available from your agency’s leadership team. Get in touch with your rep directly if you have any issues come up with mobile connect and they can assist or escalate to the support team as needed.
Access Sandata’s Online Support Resources
In addition to contacting the mobile connect support team directly, Sandata also provides a number of online self-help resources you can access anytime:
- Knowledge Base – Searchable support articles and documentation on using mobile connect. Located at http://support.sandata.com
- Training Videos – Video tutorials walking through using all features of the mobile app. Located on the mobile connect website.
- Quick Start Guides – Downloadable PDF guides with step-by-step instructions for key mobile app workflows.
- FAQs – Frequently asked questions about Sandata mobile connect.
Checking the knowledge base, training videos, quick start guides, and FAQs can often provide the answers you need without directly contacting the support team.
Mobile Connect Support Contact Summary
Here are all the Sandata mobile connect support contact options together for easy reference:
| Contact Method | Details |
|---|---|
| Mobile App Help & Support | Located in mobile app menu. Provides phone and email support links. |
| Mobile Connect Website | Submit support ticket through Contact Support form. |
| Main Customer Service Number | 1-866-726-3268 – ask to be transferred to mobile connect support. |
| Support Email | [email protected] – email for general/non-urgent issues. |
| Sandata Representative | Contact your agency’s assigned Sandata account rep directly. |
| Online Resources | Knowledge Base, training videos, quick start guides, FAQs. |
Troubleshooting Common Mobile Connect Issues
Some of the most common issues that the Sandata mobile connect support team can assist with include:
- App crashing or freezing
- Error messages when logging in
- Blank screens or screens not loading
- Unable to submit timesheets
- Visits not showing up on schedule
- Client details not appearing correctly
- GPS not working accurately
- Syncing errors with the web portal
The mobile connect support specialists have extensive experience troubleshooting issues like these. They can walk you through potential fixes or escalate the issue to Sandata’s technical team if needed.
Having your device model, mobile OS version, and steps to reproduce the problem ready when you contact support can help them resolve your issue faster.
Common App Crashing Issues
If the mobile connect app is frequently crashing or freezing, here are some things to try:
- Force close and restart the app
- Update to the latest version of the app
- Restart your mobile device
- Check for OS or device software updates
- Uninstall and reinstall the app
- Clear app cache and data
For app crashes, getting logs from the mobile device can help the support team determine the cause. Contact them from the app or website for next steps on sending logs.
Common Login Error Troubleshooting
If you are getting errors during login such as invalid username/password or accounts not being found, try the following:
- Double check username, password, and agency ID are entered correctly
- Try resetting your password through the mobile connect website
- Ensure your account has been fully set up by your agency administrator
- Confirm mobile connect access has been assigned to your user account
- Try logging in on a different device to determine if issue is device-specific
For persistent login errors, your agency admin may need to confirm your account setup details. Contact support who can assist with troubleshooting further.
Conclusion
Sandata offers comprehensive mobile connect support through phone, email, online resources, and direct contact with your Sandata representative. The quickest way to get help is through the mobile app Help & Support section.
Common issues like app crashes and login errors can often be resolved through troubleshooting steps like updating the app, restarting your device, reinstalling the app, or confirming account setup details with your admin.
For any persistent or complex issues contact the dedicated mobile connect support team via phone or email for assistance. They are available 24/7 to help resolve problems and answer questions.
