If you need to verify your Apple ID but don’t have access to your trusted phone number, there are a few options to get your verification code:
Use Another Trusted Device or Phone Number
Apple will send the verification code to any trusted device or phone number associated with your Apple ID. Here are some things you can try:
- Sign in to your Apple ID account page and update your trusted phone numbers to add another device you can access.
- If you have another iOS device (like an iPad or second iPhone), you can get the code there.
- You can use a trusted relative or friend’s device temporarily.
Use Apple Support to Remove the Broken Device
Contact Apple Support and explain that you cannot access your trusted phone number due to a broken device. They can remove the broken device from your account so verification codes no longer go there.
Use Account Recovery to Verify Your Identity
If you cannot access any of your trusted devices, you can verify your identity through account recovery:
- Go to iforgot.apple.com.
- Enter your Apple ID and complete the captcha.
- Select “Get Started” under Account Recovery options.
- Choose to answer security questions to verify your identity.
Once your identity is confirmed through account recovery, you’ll be able to manage and update your trusted phone numbers or devices.
Contact Apple Support to Disable Two-Factor Authentication
As a last resort, you can contact Apple Support and request that they temporarily disable two-factor authentication on your account so you can access it without a verification code.
Keep in mind this leaves your account less secure, so re-enable two-factor and update your trusted devices as soon as possible.
Prevent This in the Future
To avoid this situation in the future, make sure you always have a backup verification option:
- Add multiple trusted phone numbers and devices to your Apple ID.
- Keep your mobile devices and operating systems up to date.
- Know your Apple ID and password – don’t rely on saved devices.
- Save your account recovery key provided when enabling two-factor authentication.
If you get locked out of your Apple ID due to not having access to your trusted verification device, get your verification code sent to another device, use account recovery, or contact Apple Support for assistance removing the broken device or disabling two-factor authentication. Planning ahead by having backup verification options can prevent you from getting locked out.