If you’ve recently received a call from Texas Rehabilitation Services (TRS), you may be wondering why they are contacting you. TRS provides vocational rehabilitation services to Texans with disabilities to help them prepare for, obtain, retain or advance in employment. There are several reasons why TRS may be reaching out to you.
You applied for TRS services
The most common reason TRS would call you is that you applied for their services. When you apply for vocational rehabilitation through TRS, a counselor is assigned to work with you. The counselor will contact you to follow up on your application, gather more information about your situation, and discuss next steps. This call is a standard part of the application process. If you recall filling out an application or intake forms for TRS, this is likely why they are calling.
You are a current TRS client
If you are already working with TRS and have an open case, your counselor may call to check in on your progress, discuss any changes in your situation, arrange upcoming appointments, or address any other ongoing case management issues. Counselors are required to have regular contact with open clients, so you can expect occasional calls as part of maintaining your active TRS participation.
You recently closed your TRS case
TRS counselors are required to follow up with clients after their case closes to see how they are faring in employment. Even though you are no longer actively receiving TRS services, your counselor may call to check in on how your job is going, assist with any issues that have come up, or provide career guidance if needed. They want to ensure your employment situation remains stable after you exit the TRS program.
You were referred to TRS
In some cases, TRS may contact you if you were referred to their services by another organization, school, employer or health provider. If another agency thinks you could benefit from TRS vocational rehabilitation and passes your information along, a TRS representative may reach out to tell you about their services and see if you are interested in applying.
Routine follow-up
TRS counselors are required to follow up with past clients on a periodic basis, such as yearly. Even if your case closed years ago, you may receive a call to check in and see if your employment is still going well or if you require any renewed services. Think of it as TRS keeping tabs on your progress.
Scheduling issues
You may get a call from TRS if there are any scheduling conflicts, missed appointments or other issues regarding your appointments. For example, if you missed an orientation or intake meeting, your counselor is likely to call to follow up and reschedule.
Questions about your services
TRS staff may call if they have any questions or require clarification about the vocational rehabilitation services you are receiving. This could involve eligibility criteria, your Individualized Plan for Employment, service providers, therapy referrals or other case details that need to be verified or discussed.
Concerns about your case
In some circumstances, TRS may call to express concerns about your participation or progress in your rehabilitation program. For instance, if you have missed several appointments or do not seem engaged in your employment plan, your counselor is responsible for following up to find out what is going on and get you back on track.
Changes at TRS
TRS representatives may contact you if there are any noteworthy changes at TRS that could impact your case. This could include staffing changes (getting a new counselor), office closures, program updates, policy changes or other events you should be notified of.
Paperwork issues
Your counselor may call if there is missing, incomplete or inaccurate paperwork related to your TRS case. For example, if your application is missing pages or one of your assessment forms is filled out incorrectly, TRS will want to rectify the paperwork issue by calling and following up with you.
Financial matters
Any problems or changes related to the financial administration of your TRS case could prompt a phone call. This may involve billing, payments, reimbursements, use of funds or other money-related issues that need to be discussed and resolved.
Appeals and complaints
If you have filed any official complaints or appeals related to your TRS services, you are likely to receive a call following up on the matter. TRS takes these processes seriously, and a representative will contact you to acknowledge receipt and gather further information if necessary.
Counselor introduction
In the event that you are assigned a new TRS counselor, that person will call to introduce themselves, review your background, and begin building your working relationship. This initial contact helps establish you with your new counselor.
Evaluation
TRS conducts periodic evaluations to assess client satisfaction and outcomes. You may receive a call asking you to complete a survey or interview about your experience in the TRS program. Your honest feedback helps improve services.
Subpoenas
In rare cases, TRS may be compelled to release your records by subpoena, such as for a lawsuit in which your disability or employment history is at issue. If this happens, TRS will call to notify you that your records were released per subpoena.
Reporting critical incidents
TRS requires staff to report any critical incidents involving clients, such as criminal offenses, injuries, abuse or other serious events. If you were involved in any such incident, TRS may contact you or your emergency contacts to gather information and ensure safety.
Welfare checks
If TRS has reason to be concerned about your safety or wellbeing, they may call to do a welfare check and ensure you are alright. For instance, if you miss several key appointments and cannot be reached, your counselor may call your contacts to make sure nothing is wrong.
Conclusion
In summary, there are a number of reasons TRS may be calling you, ranging from routine check-ins to more urgent matters requiring follow-up. If you previously had an active case with TRS or applied for services, receiving a call is typically standard procedure to manage your case. However, if the nature of the call is unclear or concerning to you, don’t hesitate to ask the TRS representative why they are contacting you. They will explain the purpose for any call placed to you. Maintaining open communication with your TRS counselor is key to getting the most out of your vocational rehabilitation services.
| Reason for TRS call | Description |
|---|---|
| You applied for TRS services | Follow up on a submitted application |
| You are a current TRS client | Check in on open case progress |
| You recently closed your TRS case | Employment follow up after exiting services |
| You were referred to TRS | Outreach based on external referral |
| Routine follow-up | Periodic contact with past clients |
| Scheduling issues | Missed or conflicting appointments |
| Questions about your services | Clarification needed on case details |
| Concerns about your case | Lack of participation or progress |
| Changes at TRS | Notifications about staffing, policies, etc. |
| Paperwork issues | Missing or problematic forms |
| Financial matters | Billing, payments, reimbursements |
| Appeals and complaints | Follow up on official processes filed |
| Counselor introduction | Meeting new assigned counselor |
| Evaluation | Client satisfaction surveys |
| Subpoenas | Notifying clients of legal records release |
| Reporting critical incidents | Follow up on serious client events |
| Welfare checks | Safety/wellbeing outreach |
You applied for TRS services
The most common reason TRS would call you is that you applied for their services. When you apply for vocational rehabilitation through TRS, a counselor is assigned to work with you. The counselor will contact you to follow up on your application, gather more information about your situation, and discuss next steps. This call is a standard part of the application process. If you recall filling out an application or intake forms for TRS, this is likely why they are calling.
You are a current TRS client
If you are already working with TRS and have an open case, your counselor may call to check in on your progress, discuss any changes in your situation, arrange upcoming appointments, or address any other ongoing case management issues. Counselors are required to have regular contact with open clients, so you can expect occasional calls as part of maintaining your active TRS participation.
You recently closed your TRS case
TRS counselors are required to follow up with clients after their case closes to see how they are faring in employment. Even though you are no longer actively receiving TRS services, your counselor may call to check in on how your job is going, assist with any issues that have come up, or provide career guidance if needed. They want to ensure your employment situation remains stable after you exit the TRS program.
You were referred to TRS
In some cases, TRS may contact you if you were referred to their services by another organization, school, employer or health provider. If another agency thinks you could benefit from TRS vocational rehabilitation and passes your information along, a TRS representative may reach out to tell you about their services and see if you are interested in applying.
Routine follow-up
TRS counselors are required to follow up with past clients on a periodic basis, such as yearly. Even if your case closed years ago, you may receive a call to check in and see if your employment is still going well or if you require any renewed services. Think of it as TRS keeping tabs on your progress.
Scheduling issues
You may get a call from TRS if there are any scheduling conflicts, missed appointments or other issues regarding your appointments. For example, if you missed an orientation or intake meeting, your counselor is likely to call to follow up and reschedule.
Questions about your services
TRS staff may call if they have any questions or require clarification about the vocational rehabilitation services you are receiving. This could involve eligibility criteria, your Individualized Plan for Employment, service providers, therapy referrals or other case details that need to be verified or discussed.
Concerns about your case
In some circumstances, TRS may call to express concerns about your participation or progress in your rehabilitation program. For instance, if you have missed several appointments or do not seem engaged in your employment plan, your counselor is responsible for following up to find out what is going on and get you back on track.
Changes at TRS
TRS representatives may contact you if there are any noteworthy changes at TRS that could impact your case. This could include staffing changes (getting a new counselor), office closures, program updates, policy changes or other events you should be notified of.
Paperwork issues
Your counselor may call if there is missing, incomplete or inaccurate paperwork related to your TRS case. For example, if your application is missing pages or one of your assessment forms is filled out incorrectly, TRS will want to rectify the paperwork issue by calling and following up with you.
Financial matters
Any problems or changes related to the financial administration of your TRS case could prompt a phone call. This may involve billing, payments, reimbursements, use of funds or other money-related issues that need to be discussed and resolved.
Appeals and complaints
If you have filed any official complaints or appeals related to your TRS services, you are likely to receive a call following up on the matter. TRS takes these processes seriously, and a representative will contact you to acknowledge receipt and gather further information if necessary.
Counselor introduction
In the event that you are assigned a new TRS counselor, that person will call to introduce themselves, review your background, and begin building your working relationship. This initial contact helps establish you with your new counselor.
Evaluation
TRS conducts periodic evaluations to assess client satisfaction and outcomes. You may receive a call asking you to complete a survey or interview about your experience in the TRS program. Your honest feedback helps improve services.
Subpoenas
In rare cases, TRS may be compelled to release your records by subpoena, such as for a lawsuit in which your disability or employment history is at issue. If this happens, TRS will call to notify you that your records were released per subpoena.
Reporting critical incidents
TRS requires staff to report any critical incidents involving clients, such as criminal offenses, injuries, abuse or other serious events. If you were involved in any such incident, TRS may contact you or your emergency contacts to gather information and ensure safety.
Welfare checks
If TRS has reason to be concerned about your safety or wellbeing, they may call to do a welfare check and ensure you are alright. For instance, if you miss several key appointments and cannot be reached, your counselor may call your contacts to make sure nothing is wrong.
Conclusion
In summary, there are a number of reasons TRS may be calling you, ranging from routine check-ins to more urgent matters requiring follow-up. If you previously had an active case with TRS or applied for services, receiving a call is typically standard procedure to manage your case. However, if the nature of the call is unclear or concerning to you, don’t hesitate to ask the TRS representative why they are contacting you. They will explain the purpose for any call placed to you. Maintaining open communication with your TRS counselor is key to getting the most out of your vocational rehabilitation services.
